Deposit Operations Specialist II - DOSC

This position is responsible for validating all new and revised accounts entered into the Core system, ensuring they are substantiated with the requisite documentation and authorization according to bank policies and procedures. In addition, this position serves as a Subject Matter Expert of consumer, fiduciary, and business accounts.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

• Works various verification workflow queries to ensure accuracy and compliance of new accounts.
• Reviews signature card and various internal account documentation for proper authorization and accuracy.
• Compares data entered into the core system against support retained in the bank's document image system, ensuring all changes are properly authorized by the customers or appropriate bank personnel.
• Assesses and perform various CIF and account maintenance requests received through the bank's CRM platform.
• Provides data related to procedure and policy violations to bank personnel and Management through exception issuance.
• Validates resolved exceptions for accuracy.
• Conducts daily reviews of various CIF and account data change reports generated by the bank's core system.
• Provides exceptional customer service through email and phone support to bank personnel with account document and exception related inquiries.
• Maintains a thorough knowledge and understanding of First United Bank's policies and procedures, as well as banking regulations and laws as it relates to consumer, fiduciary, and business accounts.
• Completes work within acceptable metric limits.
• Participates in sub-department cross-training programs.
• Serves as a trainer and mentor.

ADDITIONAL DUTIES AND RESONSIBILITIES

• Performs other duties as requested by Supervisor or Manager.
• Completes all required compliance exams on a yearly basis.
• Adherence to all First United Policies and Procedures.
• Dresses professionally.

EMPLOYEE SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED EDCUATION AND WORK EXPERIENCE

• High school diploma or GED is required.
• 1-2 years of banking or equivalent experience is required.
• New account experience is required.
• Customer service experience with a focus on phone-based interactions is preferred.

Technical/Functional Competencies

• Meticulous attention to detail.
• Exceptional customer service skills by all means of communication including written, verbal, and nonverbal with the ability to work well with a wide range of people.
• Excellent computer skills and experience with Outlook, Word, and Excel.
• Demonstrates good judgment and problem-solving skills.
• Ability to work in a fast-paced environment and work well under pressure.
• Dependable and adheres to timelines and schedules.
• Takes initiative in development and completion of projects.
• Ability to sit and work on a computer for extended periods of time.
• Good presentation skills and ability to train and mentor others.
• Advanced knowledge of banking regulations.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by Supervisor or Manager to meet the ongoing needs of the organization.

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