Retention & Growth Manager

Tomorrow.io's Customer Team empowers countries, businesses, and individuals to better manage and prepare for weather-related challenges. We are redefining how organizations interact with weather and climate intelligence - and our customers are at the heart of that journey.

We're looking for a Retention & Growth Manager to join our US team. This hybrid role combines customer success expertise with revenue responsibility. You'll serve as the main point of contact for a set of strategic accounts, focusing on delivering long-term value, ensuring retention, and driving account growth through upsell and expansion opportunities.

This is a highly collaborative, customer-facing position that requires strong relationship skills, a sharp commercial mindset, and an ability to communicate value clearly. You'll work cross-functionally with account management, product, marketing, and enablement teams to deliver a best-in-class customer experience and directly impact company growth.

What You'll Do:

• Own the post-sale relationship for a portfolio of strategic customers, focusing on execution of renewals, adoption, satisfaction, and long-term retention
• Identify expansion opportunities across your accounts and execute commercial strategies
• Partner with customer stakeholders to understand their goals and drive value through use of Tomorrow.io's weather intelligence products
• Mitigate churn risk by proactively identifying friction points and executing tailored success plans
• Lead regular Business Reviews (quarterly or bi-annually) to track ROI, align on strategy, and deepen executive alignment
• Lead onboarding sessions for strategic Spanish speaking customers utilizing the existing onboarding framework
• Act as the voice of the customer internally by sharing feedback that influences product roadmap and go-to-market
• Champion customer advocacy by identifying testimonial and case study opportunities
• Ensure a seamless experience across touchpoints, including onboarding, enablement, product updates, and support

Qualifications

• 5+ years of experience in Customer Success, Account Management, or a hybrid customer growth role
• Proven ability to drive expansion in a SaaS or B2B tech environment
• Excellent communication skills (written and spoken); Business-level proficiency in Spanish a plus
• Strong commercial acumen and experience identifying revenue opportunities within existing accounts
• Tech-savvy, fast learner, and able to translate complex concepts into value-based conversations
• Comfortable collaborating across teams and working in a fast-paced, dynamic startup environment
• Experience presenting to executive-level stakeholders

If you have reached this point and you are super excited but not sure you check all the boxes - we still want to speak with you! Your passion is priceless. Other things can be learned.

Tomorrow.io is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Tomorrow.io participates in the E-Verify program in all US states, as required by law.

At Tomorrow.io we have established a workplace culture that values fairness and equal opportunities and we believe it is crucial for fostering a positive and productive environment. Regularly reviewing and adjusting pay practices to align with legitimate drivers of pay, such as job level, geographic location, and performance, demonstrates a commitment to maintaining equity within the organization.This commitment to ongoing assessment and improvement is key to creating a workplace that is not only diverse and inclusive but also fair and just. Anticipated OTE range for this role is $175k-$200k, subject to local market and candidates skills and experience. Comprehensive health benefits, unlimited paid time off and other benefits included. Relocation assistance may be offered/available for certain roles.

Tomorrow.io is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at jobs@tomorrow.io

About Tomorrow.io:

Tomorrow.iois helping Countries, Businesses and Individuals better manage their Climate Security Challenges. Fully customizable to any industry impacted by the weather, customers around the world including Uber, Delta, Ford, National Grid and more useTomorrow.ioto dramatically improve operational efficiency.Tomorrow.iowas built from the ground up to help teams predict the business impact of weather, streamline team communication and action plans, improve productivity, and optimize profit margins.

Space:In case you have not heard, we are also going to space with our Operation Tomorrow Space initiative. We are building the first-of-its-kind proprietary satellites equipped with radar, and launching them into space to improve weather forecasting technology for everyone on Earth.

How we roll:We work in an "one office" environment. We believe that magic happens when people work together. Together also includes Zoom meetings, flexible hours and unlimited vacation days. Your success is achieved by your impact and deliveries and not by the hours you put in. We believe in transparency and directness, putting work before ego and empathy. We grow fast and move faster but we always see people first. Each person has their own career growth path for we believe that the only way for the company to grow is if you grow.