Supervisor, Customer Fund Management Operations

Requisition ID# 164793

Job Category: Legal

Job Level: Supervisor

Business Unit: Engineering, Planning & Strategy

Work Type: Hybrid

Job Location: West Sacramento

Position Summary

Supervise a team of bargaining unit employees within the Customer Fund Management (CFM) department, which is responsible for new business contract processing and administration, new account set up, new business billing exception processing, and providing Non-Energy Billing Support to internal clients.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, particular skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreements, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

A reasonable salary range is:

Bay Area Minimum: $95,000

Bay Area Maximum: $143,000

&/OR

California Minimum: $90,000

California Maximum: $136,000

• This job is also eligible to participate in PG&E's discretionary incentive compensation programs.
• This position is hybrid. You will work from your remote office and your assigned location based on business needs. The headquarters location is West Sacramento.

Responsibilities:

• Ensure employees complete work assignments to reach departmental goals associated with the following job tasks (Note - Depending on supervisory assignment, the employee will be responsible for specific areas listed below in this first section):
  • New business contract set up and associated money processing
  • Main Line Extension (MLX) review and activation
  • Base Annual Revenue Calculation (BARC) reviews on applicable Main Line Extension (MLX) contracts
  • Correct all new business billing exceptions
  • Ensure timely and effective resolution to all CFM-related customer inquiries
  • Process New Premise Set-Up requests in Customer Care & Billing (CC&B)
  • CFM Customer Help Line
• Provide support to field employees in the area of contract creation and customer complaint resolution
• Manage expenses within the team to ensure compliance with the overall department budget
• Supervise, coach, and develop the team to ensure the highest level of customer satisfaction in every interaction with the customer
• Reward and recognize employees as appropriate for achievement of goals, demonstration of our company values/behaviors, teamwork, and innovation
• Administer discipline as appropriate when work performance, attendance, and behaviors do not meet minimum standards
• Communicate Company goals, departmental goals, and changes in processes or programs to employees
• Resolve employee conflicts in an appropriate and timely manner
• Ensure all CFM regulatory requirements are complete and accurate with sustainable internal controls and procedures

Supervisory Responsibilities:

• Recruit/select, communicate expectations, foster employee engagement, coach, develop, mentor, recognize, and reward employees to drive performance and results. Manage union employees.

Qualifications

Minimum:

• High school diploma or equivalent
• Five years of relevant experience

Desired:

• Bachelor's degree or equivalent
• Prior supervisory experience

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