Training Specialist II

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 285,000 members in California, Arizona, Nevada, and Texas. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter.

The Job

The Network Management Operations - Training Specialist is responsible for designing, coordinating, and maintaining training programs that support the development of internal Network Management staff and the education of external provider partners. This role ensures that Network team employees and SCAN's providers are equipped with the knowledge and tools needed to deliver high-quality service, foster strong relationships, maintain regulatory standing, and positively impact member satisfaction, retention, and health outcomes.

This position collaborates closely with Network Management teams - Contracting, Provider Relations, and Network Operations, as well as cross-functional stakeholders. Key responsibilities include enhancing staff and provider onboarding experience, creating and maintaining training materials, implementing tools and templates to support operational excellence, and supporting educational efforts around systems, data, and processes that improve provider engagement and organizational performance.

You Will

• Coordinate all training-related activities and serve as the primary contact for Network Management training initiatives.
• Lead educational projects from concept through execution, ensuring timely delivery and achievement of learning objectives including the maintenance and tracking of training completion.
• Conduct training needs assessments and determine the most effective delivery methods based on audience and content.
• Design, deliver, and maintain internal and external training programs that impact network providers, ensuring content accuracy and relevance.
• Collaborate with Network Management teams and cross-functional leaders to align training with business priorities and performance goals.
• Develop and standardize new team member hire onboarding materials and educational resources for staff.
• Support provider onboarding by facilitating training and maintaining current, accurate materials and templates.
• Create and deliver training on core systems, tools, and processes that impact Network Management operations and provider performance.
• Produce provider-facing educational content that aligns with SCAN policies, programs, and operational expectations.
• Promote continuous learning by facilitating knowledge sharing, staying current with industry trends, and participating in professional development opportunities.
• Actively support SCAN's Vision and Goals, while demonstrating the Ways of Working in all training efforts.

Your Qualifications

• Bachelor's Degree in discipline related to SCAN's products, programs, services, and/or business operations or comparable combination of education/experience and/or training will be considered equivalent to the education.
• Minimum of 3 years of experience in healthcare, with an understanding of Medicare Advantage, operations, and provider-facing services.

• Minimum of 3 years of experience developing, delivering, and maintaining training programs for both internal teams and external partners.
• Proven ability to assess training needs and apply effective delivery strategies (e.g., instructor-led, virtual, on-the-job, blended).
• Experience collaborating with subject matter experts and cross-functional teams to create engaging, audience appropriate training content.

• Demonstrated success in leading training initiatives that improve operational efficiency, support provider engagement, and enhance staff performance.
• Skilled in designing and delivering effective training through multiple formats (e.g., in-person, virtual, blended learning).
• Experienced in managing training projects independently, including scoping, planning, execution, and follow-up.
• Effective at identifying inefficiencies and developing educational solutions that enhance workflows and productivity.
• Adept at connecting cross-functional insights to create cohesive and aligned training solutions.
• Highly organized with strong attention to detail, and the ability to manage multiple priorities under tight deadlines.
• Excellent written, verbal, and presentation skills, with the ability to communicate complex information clearly to diverse audiences.

What's in it for you?

• Base Pay Range: $58,200 - $93,100 (Annually)
• Work Mode: Mostly Remote
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, plus 1 additional floating holiday
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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