Customer Service Representative

Are you ready to take your customer service skills to the next level? Staffmark is hiring a Customer Service Representative for a well-established facility in Aurora, IL. If you're a proactive problem-solver who thrives in a fast-paced environment, we'd love to connect!

$19.50/hr | Monday - Friday

As a Customer Service Representative, you'll be the go-to liaison for customers, ensuring operational efficiency and delivering exceptional service. Your in-depth knowledge of client products, procedures, and inventory management will play a crucial role in daily operations.

What You'll Be Doing:

• Oversee all aspects of inventory and order management
• Manage crisis resolution and customer concerns professionally
• Ensure timely, complete, and accurate order fulfillment
• Maintain quality assurance and inventory control standards
• Coordinate workflow between customer service, traffic, IT, and operations
• Provide clear, timely feedback to customers
• Prioritize shipments and direct operational processes
• Handle billing and collections issues
• Resolve customer complaints with professionalism and care
• Collect and report on customer feedback
• Perform other duties as needed to support the team

What You Bring:

• Strong computer skills (Microsoft Office proficiency required)
• Excellent communication, decision-making, and problem-solving abilities
• Ability to lift up to 50 lbs
• Experience in customer service, logistics, or operations is a plus
• Positive attitude, reliability, and a team-focused mindset

Why You'll Love Working with Us:

We offer a competitive benefits package, including medical, dental, and vision insurance, life and disability coverage, 401(k) options, employee discounts, referral bonuses, and ongoing training and development to help you grow professionally.

Let's Get Started! If you're ready to join a supportive team and make a real impact, click "Apply Now" to connect with a recruiter and start your next chapter with Staffmark!

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Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.