Medical Interpreter (Spanish)

Serves as a Medical Interpreter while providing language assistance services for the Limited English Proficient (LEP) individual in order to facilitate accurate, effective and efficient communication during the assessment and delivery of healthcare services. The Medical Interpreter will also serve the organization by promoting awareness about the language and cultural needs of the LEP individual. Works flexible hours to meet system needs. Performs other duties as assigned.

Essential Duties and Responsibilities

• Precisely and accurately interprets the exchange of information, including critical medical information, from English to the target language.
• Provides medical interpretation in an ethical and professional manner in compliance with Mercyhealth's code of conduct and Mercyhealth's Interpreter Code of Ethics and Standards of Practice.
• Develops, implements, coordinates and evaluates Mercyhealth processes and systems, in relation to communication opportunities and barriers for the LEP population.
• Computer Skills- knowledge and navigation of the computer and laptop systems used including the EMR software, Email software, Internet, and Social Media.
• Interprets accurately, efficiently and effectively using various methods of interpreting i.e. Video Remote Interpreting- VRI, Over the Phone Interpreting- OPI and In Person Interpreting
• Assists in translating text from English to the target language; may translate patient education information as specifically requested.
• Provides vital document and marketing materials translation and maintains records of documents translated.
• Knowledge of and supports system and regulatory policies (TJC, Civil Rights), procedures, and programs particular to interpretive services and Limited English Proficient (LEP) individuals.
• Serves as a resource for Mercyhealth related to the services the department offers.
• Serves as a resource to address and resolve any interpreter services issues.
• Provides in-service education about interpreter services to other Mercyhealth providers.
• Supports cultural competence and special needs including LEP.
• Completes ongoing independent education of medical terminology, conditions, diagnosis, treatments, procedures, tests, etc. in English and the target language
• Supports budget effectiveness for LEP services.
• Serves as a Liaison to community agencies and businesses for interpretive services.
• Assist with the many cultural nuances to help ensure clear and accurate communication

Education and Experience

Graduate of High School or equivalent
Associate Degree preferred
Fluent in the relevant foreign language
Two years healthcare experience preferred
Current knowledge of medical terminology, procedures and health care conditions

Certification and Licensure

Medical interpreter certification within 6 months of hire by an organization Mercyhealth uses for medical interpreter certification assessments Or

Certification in one of the following:

National Board of Certified Medical Interpreters -NBCMI f

Certification Commission for Healthcare Interpreters-CCHI

International Medical Interpreters Association - IMIA

Skills and Abilities
Excellent interpretive skills including medical interpretation.
Excellent interpersonal/communication and conflict resolution skills.
Excellent verbal and written communication skills.
Ability to problem solve and work with minimal supervision.

Special Physical Demands

While performing the duties of this Job, the partner is regularly required to sit and talk or hear. The partner is frequently required to use hands and fingers to handle or feel. The partner is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision and ability to adjust focus.

Level of Supervision

Some independent judgment is required when addressing complaints and resolving problems; partner adherence to annual education requirements.

Supervises

N/A

Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:

• Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.
• Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.
• Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.
• Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.
• Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.

* Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning