Clinical Support Technician Otolaryngology

POSITION SUMMARY STATEMENT: This position will provide and/or support patient care by performing tasks and duties consistent with professional standards and HealthPartners policies and procedures. In addition, may function in supply aid and/or sterilization capacity by maintaining a safe work area and ensuring that it is adequately stocked, cleaned and organized. Implement cleaning and sterilizing procedures to support infection control and OSHA standards.

MINIMUM QUALIFICATIONS:

• Education, Experience or Equivalent Combination:
  
  
  
  • High school diploma or GED
  • 2 years customer service experience and/or healthcare experience
  • Complete Medical Terminology and Pharmacology online courses within six months of hire
  
  
• Licensure/ Registration/ Certification:
• Complete BLS course within 1 week of hire and maintained BLS certification in accordance with American Heart Association (AHA). No online only courses accepted.

• Knowledge, Skills, and Abilities: Demonstrated organizational skills
  
  
  
  • Demonstrated verbal and written communication skills, including appropriate use of English grammar and spelling
  • Demonstrated ability to follow detailed instruction work efficiently despite interruptions and maintain a courteous and cooperative manner
  • Demonstrated ability to function with multiple priorities and interruptions
  
  

PREFERRED QUALIFICATIONS:

• Education, Experience or Equivalent Combination:
  
  
  
  • Graduate of an accredited pharmacy technician program or currently registered as a pharmacy technician with one or more years pharmacy technician experience
  
  

or

• Graduate of an accredited Nursing Assistant program and current Nursing Assistant Certification
• Licensure/ Registration/ Certification:
• Knowledge, Skills, and Abilities:

ESSENTIAL DUTIES:

1. (20-50%) Perform functions that support / provide patient care.

• Patients are roomed according to rooming process standards
• Vital signs and other pertinent physical measurements are obtained and recorded accurately.
• Expanded medication history is collected, updated and documented to ensure quality and accuracy of medication list (according to authorized policy and demonstrating proficiency).
• Exam rooms and treatment rooms are prepared for examination of the patient and set up for procedures.
• Chart prep is completed for patient appointments as indicated by the type of clinic visit and the reason for the appointment
• Messages and test results are accurately received and relayed to the appropriate person/location in a manner consistent with clinic practices and/or standards.
• Gathers all necessary and appropriate information from a caller and relays information to the appropriate provider for necessary follow-up.
• Patient correspondence performed when requested.
• Patients are assisted in completing forms when appropriate.

1. (10-20%) Maintain equipment and keep adequate records

• An inventory of instruments and equipment is kept current.
• Instruments and equipment are calibrated as needed and maintained in proper working order. All maintenance is documented

1. (10-20%) Maintaining clinic supplies and ensure they are adequately stocked and well organized.

• Stock supply cabinets and rooms and organizes items as needed.
• Outdated supplies are removed and disposed of following department procedures.

1. (10-20%) Performs cleaning and sterilizing procedures to support infection control and OSHA standards.

• Prepare and sterilize instruments and equipment according to procedure.
• Complete scheduled cleaning requirements for the designated work areas.
• Document completion of work to comply with infection control and OSHA standards.

1. (20-50%) Documentation
   
   
   
   • Accurately document patient care and education materials, timely and completely in the EHR (electronic health record).
   
   

1. (5-10%) Mentor new colleagues and students (if trained and working in this role)

• Demonstrate ability to identify the orientee's learning needs and plan appropriate learning experiences
• Demonstrate ability to implement an individualized orientation plan for the orientee
• Demonstrate ability to validate clinical competence of orientee
• Facilitate development of organizational and prioritization skills of orientee
• Serve as a professional role model
• Provide feedback and educational opportunities in partnership with leader and/or educator

1. (5-10%) Other duties as assigned

*Job description rankings/percentages are intended to reflect normal averages over an extended period of time and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the average expectations expressed above. Job descriptions are subject to change to accommodate organization or department needs.

ORGANIZATIONAL EXPECTATIONS:

Values

All colleagues are expected to live our values:

Excellence: We strive for the best results and always look for ways to improve.

Compassion: We care and show empathy and respect for each person.

Partnership: We are strongest when we work together and with those we serve.

Integrity: We are open and honest, and we keep our commitments.

Additional Expectations:

• Promote a safe work environment.
• Maintain regular and timely attendance.
• Protect confidentiality.
• Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.)
• Coordinate and communicate effectively with patient/care giver, clinicians, and the interdisciplinary team in a timely fashion
• Participate in educational and professional development activities and maintains required competencies
• Contribute to a supportive and healthy work environment

POPULATION SPECIFIC COMPETENCIES:

Departments will need to determine the appropriate competencies in their areas for their specific patient populations documented in the essential duties section.

Examples of items that can be included are:

• Identifies expected outcomes for a plan individualized to the patient or situation specific to the needs of the population served.
• Communicates effectively with patients, families, and team members.
• Integrates practices that supports patient safety, acknowledges variations in populations served.
• Anticipates the needs of the population served as well as the unique characteristics of the communities served.
• Anticipates the needs of the population in providing culturally responsive care and develops an individualized plan for patients and families.

Critical Job Demands

Section 1: Place an "X' next to ONE of the terms that best describes the frequency for each of the Critical Demands.

Section 2: Place an "X" next to ONE of the terms that best describes the Strength Rating for this job classification which is expressed by one of five terms: Sedentary, Light, Medium, Heavy, and Very Heavy.

Note: During any patient handling task, if any caregiver is required to lift more than 35 lbs. of a patient's weight, assistive transfer devices should be used for the transfer.