INTERN - Business Systems Analyst

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you.

When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

* A flexible hybrid work schedule (three days in the office, two days' work from home)

* Full medical, dental, and vision coverage for both teammates AND family members

* Competitive pay and performance incentives

* A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

APPLICANT ALERT: This is a paid internship opportunity for qualified applicants, and requires in-person attendance, three days each week at our Jacksonville, Florida location. This is not a virtual position.

DUTIES & RESPONSIBILITIES

• Observe and analyze business functions by gathering information and reviewing system outputs.

• Support the review of business systems and user requests to understand and document business needs.

• Assist in researching and documenting potential system solutions.

• Help document requirements and define project scope to align with business strategies.

• Collaborate with the team and business partners to gather and analyze functional requirements.

• Assist in translating business requirements into user stories and basic technical documentation.

• Participate in brainstorming solutions to business challenges.

• Help develop and execute test cases for system testing.

• Learn about risk assessment and identifying potential system issues.

• Assist in project documentation and maintaining system protocols.

• Support report preparation by collecting and summarizing information.

• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Strong customer service skills and a willingness to assist others.

• Interest in technology, problem-solving, and IT operations.

• Ability to work well with teams, collaborate effectively, and adapt to changing priorities.

• Eager to learn how to identify and solve problems.

• Clear verbal and written communication skills, including the ability to explain technical concepts.

• Detail-oriented, organized, and able to meet deadlines.

• Familiarity with Microsoft Office (Word, Excel, PowerPoint); experience with Visio or Project is a plus.

• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

• One year of customer service experience.

• One year of experience using Microsoft Office, e.g., Word, Excel, Outlook, PowerPoint.

Preferences

• Basic understanding of business analysis and IT systems.

• Experience with data analysis, process mapping, or workflow documentation (academic or project-based).

EDUCATION

Requirements

• HS Diploma or equivalent.

• Currently enrolled in an accredited college.

Preferences

• Pursuing a degree in information technology, computer science, or related field.

CERTIFICATIONS & LICENSURE

Requirements

• None.

Preferences

• None.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• General office environment; temperature controlled.

• Sitting for extended periods.

*ca-cb

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Wounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."