Manager of System Health - Streetsboro, OH

Getinge

United States, Ohio, Streetsboro

Apr 09, 2025

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process

#LI-On-site

Responsibilities	Manage the work of System Health employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems; provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes; determine appropriate staffing levels, and initiate recruitment efforts when appropriate Train or instruct employees in job duties or company policies; prepare and issue work schedules to ensure 24/7 support coverage Design, implement, and evaluate employee training and development programs, and performance measurement criteria Ensure client issues are adjudicated within the terms of the SLA. Establish with client categorization and prioritization of bugs, requests, enhancements, and set appropriate expectations for resolution Serve as internal client advocate to ensure continuous ongoing support is maintained Coordinate training sessions and materials for established customers Attend (in person or via phone) regular (ie, bi- monthly or quarterly) client progress meetings Create and distribute reporting of issues, activities, etc.; escalate issues to appropriate technical team or management, as needed Support implementation with go-live events
Preferred Experience	Master all System Engineer III responsibilities Customer service experience in a help desk environment Previous experience in supervising teams, including assignment of work schedules and assignments
Required Skills	Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Education	Bachelor's Degree Required, preferable in Engineering
95-110K + 15% STIP
Location	650 Mondial Parkway, Streetsboro, OH 44241

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.