Analyst, Security Operations

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What you'll be doing...

The Analyst, Security Operations position is part of the Subpoena Compliance Team (SCT) within the Verizon Security Assistance Team (VSAT) reporting into Corporate Security. The primary mission of the Verizon Corporate Security Organization is to ensure the safety and security of Verizon employees, proprietary information, assets, and facilities.

As an Analyst you will be responsible for validating, processing and responding to all subpoenas, both civil and criminal, and civil court orders ensuring timely and accurate compliance. From time to time you may be required for a deposition or court appearance as a custodian of business records.

This is a fast-paced environment that provides the opportunity to work both individually and as a part of a team to achieve goals. As the workload is a combination of calls and cases with varying degrees of urgency or deadlines, the ability to exercise sound judgement when prioritizing work is critical. This is an on-site position with office hours of 7:00 am - 8:00 pm ET. The Analyst is accountable for meeting and exceeding the operational business metrics while simultaneously safeguarding customer information/business records and providing a 5-star customer experience.

Responsibilities will include:

• Responding to requests and legal demands for assistance by law enforcement and attorneys.

• Retrieving company records and analyze data pursuant to legal documents.

• Verifying the validity of the legal demand, and the legal document allows for release of the requested records while ensuring all policies and procedures are followed.

• Being responsible for the activities associated with the security of the company's property, personnel and information.

• Ensuring that all cases are correctly documented and managed end to end in compliance with all applicable laws and company procedures. This includes validating, logging and responding to all legal demands served upon the company for customer records.

• Collaborating with appropriate departments and managers specifically with corporate security/legal/human resources for internal investigations.

• Handling incoming calls and provide assistance.

• Responding to inquiries and demands made by attorneys, prosecutors and other law enforcement personnel.

• Providing guidance to other departments on matters relating to the release of company records.

• Acting as liaison between the company and the law enforcement community.

• Maintaining the highest level of confidentiality.

• Providing value-added feedback to leadership on methods to improve call handling, and increase knowledge of processes and procedures to drive quality improvement.

• Reviewing and updating methods and procedures to have up to date resources to conduct day to day job functions.

• Reviewing, investigating and resolving inquiries from our customers.

• Having presentation experience and skills.

• Being able to travel for training, court appearances and/or presentations.

You'll need to have:

• Bachelor's degree or one or more years of relevant work experience.

• Knowledge of call processing or customer service.

• Experience handling sensitive and confidential information and matters.

• Willingness to travel up to 25%.

Even better if you have one or more of the following:

• Paralegal certification.

• One or more years of experience in landline or wireless in areas of legal or customer service.

• Knowledge of state and federal laws.

• Strong interpersonal and organizational/prioritization skills.

• Knowledge of the Verizon Network and call processing.

• Customer service or technical support experience.

• Self-starter with the ability to make independent decisions and the judgment to know when to seek guidance.

• Ability to prioritize multiple responsibilities and process high volumes of work in a timely and accurate manner

• Proficiency with the use of Verizon billing systems. Primarily: ACSS, iVision, MARS, CoFEE and BARS.

• Microsoft office and Google Suite skills

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.