Information Intake Specialist

• Responsible for answering calls in a call center setting
• Answer live calls as well as fax calls for patients
• Inputting patient data in triage software
• Makes appointments and sends messages to clients through the triage software
• Add/Change on call schedules as they become available in triage software

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.