Office Coordinator - Baylor Clinics Childrens Hospital of San Antonio

Summary:

The Clinic Office Coordinator will provide leadership, support, direction, and focus for the outpatient clinic. The Clinic Office Coordinator is expected to continue to close communication with other department leadership by providing effective and efficient clinic patient access of the Ambulatory Services in the Children's Hospital of San Antonio.

Responsibilities:

• Responsible for all referral operations related to the outpatient scheduling system to include: processing referrals, collaboration with template creation, coordinating and processing of pre-made schedules of CHOSA programs, and up-dating manual material.
• Works collaboratively with clerks to insure meeting standards of performance and participants in the peer interview process for prospective associates.
• Assists leader with scheduling program through the collection and reporting of data to Ambulatory Leadership to examine efficiency of the department and the program it supports.
• Develops daily workflow monitoring for areas of responsibility and staffs to meet the needs of the organization.
• Provides support to department patient access.
• Works with service department and referring providers to identity areas of exposure and design processes that will increase knowledge of staff and improve outcomes in service, quality, and accuracy.
• Responds to organizational and clients' needs with innovative processes to ensure service excellence.
• Ensure compliance with relevant regulations, standards, and directives from regulatory agencies.
• Demonstrates competence to perform assigned patient care responsibilities in a manner that meets the age specific and developmental needs of patients served by the department.
• Appropriately adapts assigned patient assessment, treatment, and/or care methods to accommodate the unique physical, psychosocial, cultural, spiritual, age specific and other developmental needs of each patient served.
• Takes personal responsibility to ensure compliance with all policies, procedures and standards as promulgated by state and federal agencies, the hospital, and other regulatory entities.
• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.
• Demonstrates adherence to the CORE values of Santa Rosa Health Care.
• Preforms other duties as assigned.

Requirements:

Education/Skills

• High school diploma or equivalent is required
• Associate degree preferred

Experience

• Minimum of 2 to 5 years' experience within the healthcare industry to include: Knowledge of admission, registration requirements, scheduling and Emergency department access.
• Must possess a general working knowledge in integrity requirements and procedures.
• Must have practical knowledge of common office software applications.

Licenses, Registrations, or Certifications

• None required

Work Type:

Full Time