Auto Estimate Share Adjuster - MST/PST

• The Customer Service Expert - you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.
• The Investigator - you'll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator - you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator - You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver - you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder - you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Preferred Experience:

Work Location:

• The preferred time zone for this position is Eastern Standard Time or Central Standard Time Zones.
• Your home office may not need to be near an Allstate office, but it does need to be in the United States. This position is not available for Washington, California, Alaska, and Hawaii residents.

When you work from home full time, you'll need:

• a dedicated workspace in your residence that is private and free from distractions
• a minimum internet bandwidth of 50 MB down/5 MB up
• appropriate work surface and seating

What will Allstate provide:

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)
• Connectivity reimbursement of $80 per month to offset some of the cost of internet

"Please note, you may be required to attend 1-week of training that will take place in Wheeling, IL."

Functional Skills

• Summarizes documents and enters into claim system notes
• Documents a claim file with notes, evaluations, and decision-making process.
• May work the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses, and determines reparability and if repairs can be settled rapidly
• Investigates moderately complex or occasionally complex files, reviews damage, take photos, and determines reparability or total loss
• Prepares damage estimates or valuation for moderately complex or occasionally complex claims and locates parts
• Evaluates diminished value in a moderately complex or occasionally complex claim
• Triage moderately complex and occasionally complex total loss claims
• Initiates payments (QCP, Fast Mobile Epay, etc.) and pays appropriate parties
• Negotiates and settles moderately complex and occasionally complex claims in accordance with business unit best practices
• Responds to moderately complex and occasionally complex arbitrations contentions

Notice of Licensing Requirement

• As a condition of employment, you may be expected to obtain an adjuster's license in multiple markets
• All required licenses will need to be obtained within 60 days of hire
• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
• This role offers a$1,000 sign on bonus if you have an active appraiser license or active adjuster license in TX, FL, or your resident state. **Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.**

Allstate Benefits:

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you'll enjoy a Total Rewards package that includes:

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.

Notes

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

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