Remote New

Global Services Support Associate

Lumen Technologies
$ - $ yearly
United States
Apr 04, 2025
About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role The primary responsibility of the Global Services Support Associate is to provide for Lumen's Sales, Customer Success, and Global Services team quoting and administrative support for complex telecommunications product solutions (data, voice, IP, etc.) for Lumen customers and international partners. The Global Services Support Associate is a key member of a specialist sales team, who is responsible for customer life cycle management and retention, leveraging Lumen's international partner ecosystem. As a primary interface with both internal and external stakeholders, the Global Services Support Associate's service and skills make a positive contribution to the strength of Lumen's relationship with our customers and partners. The Main Responsibilities Complete quotes and service orders in a legible, accurate, and timely manner Create quotes on behalf of internal sales professionals and the Global Services team according to stated Service Level Agreements (SLAs) Support creation of complex quotes and/or large sales bids, renewals, or MACs (Moves, Adds, Changes) Identify and share opportunities to improve quoting system functionality Support in cross-training on systems and products where applicable Participate in training to stay current on existing products and maintain Lumen's strategic priorities Work on complex orders Provide consultative support to sales professionals and Global Services team members What We Look For in a Candidate 3-5 years' experience in a telecommunications customer facing environment supporting Enterprise customers Experience in developing long-term business relationships with key business stakeholders and proven knowledge of the sales cycle An ability to work closely with internal and external stakeholders, effectively educating and implementing processes Drive balanced communication with tact and diplomacy, while juggling competing customer, Lumen, and partner priorities Extensive knowledge of new technologies and selling points which includes enhancing expertise in Lumen and partner ecosystems Strong understanding of IP Products and Services Experience in teaming effectively with others across different disciplines, functions, and business units Strong written, oral communication skills to include presentations, interpersonal, and professional business image Ability to multi-task and meet multiple timelines Working knowledge of the applicable tools & techniques of customer support within a telecommunications environment Working knowledge of MS Office Suite Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $56,900 - $76,000 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $59,850 - $79,800 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $62,700 - $83,600 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure #LI-MK1 Requisition #: 337381 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Application Deadline 04/09/2025