Platform Administrator - Salesforce

Location: Remote (For Non-Local) or Hybrid (Local to NYC area)

Position Summary:

In this role, you will be responsible for key activities associated with administering and engineering solutions in Salesforce, and other workflow tools, like Jira. In this role, you will operate as a member of the IT Process Engineering team, and collaboratively manage a platform primarily utilized by our Sales, Customer Care, and Operations teams.

This role will drive change in a 24/7/365 Salesforce environment/Atlassian Cloud Environment while accounting for the uptime requirements of the platform stakeholders.

Position Responsibilities:

• 
  

  Act as subject matter expert in our Salesforce and Atlassian landscape and product use.

  
  
• 
  

  Sales Cloud, Service Cloud, and Community Cloud

  
  
• 
  

  Jira and Confluence

  
  
• 
  

  Assist partner teams in shaping their roadmap on our workflow platforms.

  
  
• 
  

  Act as subject matter expert on the IT Process Engineering team, for any/all Salesforce/Atlassian-related tasks and responsibilities.

  
  
• 
  

  Partner with Stakeholder teams to manage platform lifecycle and ensure process and procedure alignment across the organization.

  
  
• 
  

  Identify and clean up existing technical debt in the platform.

  
  
• 
  

  Audit, document, and review permissions/roles as needed for compliance needs. Or build a methodology and frameworks to automate the above.

  
  
• 
  

  Work to keep API integrations and installed apps, up to date and documented as needed.

  
  
• 
  

  Collaborate with partner support teams to remediate production issues that impact service, revenue, or fulfillment teams with high urgency.

  
  
• 
  

  Collaborate with support teams to streamline and modernize deployment methodologies and processes.

  
  
• 
  

  Collaborate with coworkers to develop integrations with other similar tools, to drive cost engineering efforts and right-size workloads for cases where Salesforce is not the optimal solution.

  
  
• 
  

  Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance

  
  

Minimum Qualifications:

• 
  

  1+ years of experience as a Salesforce administrator, devadmin or engineer.

  
  
• 
  

  Experience with user, profile, and permission set management.

  
  
• 
  

  Experience managing declarative automation and Salesforce Flows.

  
  
• 
  

  Understanding of relational databases and SQL.

  
  
• 
  

  Ability to work in cross-functional teams.

  
  
• 
  

  Extreme attention to detail and highly organized.

  
  
• 
  

  Strong written and verbal communication skills.

  
  
• 
  

  The desire to learn constantly and dive into new areas with unfamiliar technologies.

  
  

Preferred Qualifications:

• 
  

  One or more of these Salesforce certifications:

  
  
• 
  

  Salesforce Administrator

  
  
• 
  

  Salesforce Certified Cloud Consultant

  
  
• 
  

  Salesforce Certified Business Analyst

  
  
• 
  

  Experience with Agile methodologies.

  
  
• 
  

  Experience as a Jira/Confluence Administrator preferred.

  
  
• 
  

  Preference for those who have worked in the health care industry with a strong preference for Pharmacy Benefit Management expertise.

  
  

Base Salary: $70,000 - $80,000

This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.

Visa Sponsorship: Capital Rx does not provide sponsorship to any candidates. This includes, but is not limited to those that require H1-B, TN, OPT, etc. Candidates must have authorization to work in the US at the time of application and throughout employment.

About Capital Rx

Capital Rx is a full-service pharmacy benefit manager (PBM) and pharmacy benefit administrator (PBA), advancing our nation's electronic healthcare infrastructure to improve drug price visibility and patient outcomes. As a Certified B Corp, Capital Rx is executing its mission through the deployment of JUDI, the company's cloud-native enterprise health platform, and a Single-Ledger Model, which increases visibility and reduces variability in drug prices. JUDI connects every aspect of the pharmacy ecosystem in one efficient, scalable platform, servicing millions of members for Medicare, Medicaid, and commercial plans. Together with its clients, Capital Rx is reimagining the administration of pharmacy benefits and rebuilding trust in healthcare.

Capital Rx values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.