Student Care Coordinator

Monday-Friday 8-5
*Schedule may vary

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The UNC School of Medicine has a rich tradition of excellence and care. Our mission is to improve the health and wellbeing of North Carolinians, and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education, and research. We strive to promote faculty, staff, and learner development in a diverse, respectful environment where our colleagues demonstrate professionalism, enhance learning, and create personal and professional sustainability. We optimize our partnership with the UNC Health System through close collaboration and commitment to service.
OUR VISION
Our vision is to be the nation's leading public school of medicine. We are ranked 2nd in primary care education among all US schools of medicine and 5th among public peers in NIH research funding. Our Allied Health Department is home to five top-ranked divisions, and we are home to 18 top-ranked clinical and basic science departments in NIH research funding.
OUR MISSION
Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education, and research.
Patient Care: We will promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.
Education: We will prepare tomorrow's health care professionals and biomedical researchers by facilitating learning within innovative curricula and team-oriented interprofessional education. We will cultivate outstanding teaching and research faculty, and we will recruit outstanding students and trainees from highly diverse backgrounds to create a socially responsible, highly skilled workforce.
Research: We will develop and support a rich array of outstanding health sciences research programs, centers, and resources. We will provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our University to support outstanding research. We will foster programs in the areas of basic, translational, mechanistic, and population research.

Flexible work arrangements, including virtual/hybrid work locations, are an integral part of the School of Medicine's Working Forward initiative. As such, this position's work location is designated as hybrid. Please note that the designated work location is subject to change based on the unit's business needs.
The Student Care Coordinator collaborates with the School of Medicine Student Affairs leadership team and other SOM colleagues to support medical students experiencing a wide range of personal and academic challenges as they navigate their medical school experience. They meet 1-1 or in groups with students (in person and/or virtually) to connect them with resources and services to support their success including outreach, follow-up, advocacy, and resource connection.

Specific responsibilities may include the following:
1) Provide non-clinical case management services to medical students.
2) Support student access to and understanding of School of Medicine, university, and off-campus resources, services, and policies as they may related to concerns including, but not limited to psychological health, academic concerns, physical health, economic concerns, social adjustment, or other matters that may interfere with a medical student's ability to be successful.
3) Collect, synthesize, and document all pertinent facts regarding referred students, their concerns, and situations.
4) Monitor and maintain up-to-date, accessible, and accurate student records on a timely basis.
5) Support other Student Affairs functions, including but not limited to attendance and excessive absences, grade tracking, exam performance, career exploration, and preparation for leave of absence and return from leave.
6) Undertake special projects and duties as needed or requested.

This role reports to the Senior Director for Student Affairs.

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Experience in student services is required. The successful candidate will have demonstrated a compassion tor students, obvious leadership skills, excellent interpersonal and organizational skills, a willingness to initiate or take on new and challenging assignments, and a spirit of cooperation among colleagues and constituents.

Relevant experience and skills include:
Experience in student affairs and career advising is helpful.
Ability to establish rapport and relate well to students, faculty, employers, and staff.
Ability to utilize technology in the delivery of student programs.
Ability to effectively create and deliver presentations and workshops to large audiences.
Proficiency in all aspects of computer operations essential including, strong working knowledge of MS Office Word and Excel.
A high degree of accuracy and attention to detail with the ability to operate with minimal daily supervision required.
Excellent oral and written communication skills and the ability to proactively identify issues and develop creative solutions.

Professional experience working with college students in a higher education setting.
Professional experience with non-clinical case management.
Demonstrated skills in any number of support services areas, such as: referral coordination, student advocacy, or crisis support.
Demonstrated experience successfully building networks with colleagues.
Experience in student data management systems (Navigate, Connect Carolina).
Proficiency with Microsoft Office suite and Microsoft Office 365 applications including Word, Excel, Outlook, and PowerPoint.
Experience in non-clinical case management and familiarity with Case Management functional area standards as delineated by the Council for the Advancement of Standards in Higher Education.

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.