Innovation Leadership Program (iLead) - Chandler, AZ - Alliance Association Bank Operations

Job Title:

Location:

What you'll do:

The Rotations for AAB Operations:

Rotation 1: Contact Center is the central point of contact for customer interactions. This rotation will have assist in overseeing the daily operations of the contact center starting with onboarding clients. Deliver exceptional customer experiences with call back requests and motivate team to do the same. Track performance metrics and prepare reports. Resolve customer complaints and assist with training contact center agents. Develop contact center strategies aligned with business growth goals. Implement efficient workflow processes and analyze contact center statistics to identify trends and service improvements.

Rotation 2: Operations role will collaborate with members to balance workload and achieve performance goals. Utilize tracking systems to ensure request completion and deliver exceptional client experiences. Maintain knowledge of banking regulations to ensure compliance and mitigate risks. Participate in bank training and team projects as assigned.

Rotation 3: Fraud Detection rotation will include fraud risk reduction strategies and help integrate bank fraud monitoring systems with their accounting software. Conduct business environment reviews to identify security gaps and implement protective measures. Work with Operations and Corporate Security to develop new anti-fraud strategies. Manage fraud loss incidents to minimize bank financial exposure. Provide training on fraud prevention tools and assist customers with software integration. Document client processes, conduct gap analyses, and develop personalized security plans.

What you'll need:

• MBA or master's degree in a related field completed in the last three years and before the start of the program.

• Job experience of two to five years related experience in: contact centers, strong customer service, banking or financial services, operations, project management, data analysis, and risk management.

• History of acting as a change agent and taking calculated risks.

• Desire to innovate, disrupt and improve.

• Entrepreneurial mindset.

• Demonstrated leadership, strong interpersonal skills and ability to work effectively in a team environment.

• Highly proficient in Microsoft Office (e.g., Excel and PowerPoint) and other presentation tools.

• Ability to work both independently and on cross-functional teams.

• Comfortable with working in a rapidly changing environment.

• Strong verbal, written and interpersonal communication skills, with the ability to present complex information to diverse stakeholders.

• Additional Track skills:

  • Strong understanding of financial principles, business banking, and risk management.

  • Accounting or Finance degree (or advanced degree) to ensure the ability to read and analyze financial statements.

  • Strong critical thinking and problem-solving skills.

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation