AWM, Marcus by Goldman Sachs, Fraud Investigations Specialist, Draper UT

Marcus by Goldman Sachs

The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

As a Fraud Investigations Specialist, you will be responsible for evaluating the circumstances of cases of suspected or confirmed fraud and making recommendations about future measures. You will be responsible for identification, development and investigation of consumer financial services fraud. You will analyze data for patterns and trends and make recommendations to improve policy and procedures.

Responsibilities:

• Gather, organize and analyze data as it pertains to case development through the use of analytical tracking and data management tool
• Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership
• Determine action required based on established procedures and work with supervisor to handle more complex cases
• Coordinate the investigation of any fraud issue with the appropriate fraud investigation unit as appropriate.
• Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
• Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
• Manage significant caseload and utilize the company investigation system
• Open and prepare cases and follow all documented procedures to ensure proper cases detail is completed

Basic Qualifications:

• High School diploma or GED
• Ability to analyze data for patterns and trends and to take findings and communicate them in an effective manner
• Detailed-oriented and organized
• Minimum of 2-3 years of experience in financial services or related industries with 1-2 years of direct fraud experience.
• Ability to research and make appropriate decision regarding complex cases
• Ability to work some rotating weekends and holidays