VTC/Conferencing Engineer

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLC is seeking a VTC Engineer to join us.

Duties and responsibilities:

System Design and Implementation:
• Design VTC room layouts, including audio and video equipment placement, cabling, and network infrastructure.
• Configure VTC hardware and software based on user requirements.
• Install and integrate VTC systems, including cabling, device configuration, and network integration.
• Maintenance and Troubleshooting:
  • Monitor VTC system performance and troubleshoot technical issues with video quality, audio clarity, network connectivity, and device malfunctions.
  • Perform routine system maintenance, software updates, and firmware upgrades.
  • Respond to user support requests and provide technical assistance.
  • Perform physical room checks to ensure hardware operability.
  • Monitor enterprise display system performance and troubleshoot technical issues with video quality, audio clarity, network connectivity, and device malfunctions.
  • Manage ticket queues for user requests, maintenance tasks and incident trouble tickets. Must be able to update tickets regularly and swiftly resolve issues.
• Network Management:
  • Work with network engineers to ensure optimal network bandwidth for VTC sessions.
  • Configure network settings and security protocols for VTC systems.
• VIP Support:
  • Provide "white glove" support to VIP users including scheduling meetings, running slide decks for meetings, operation of VTC hardware during meeting to ensure video quality, audio quality, and network connectivity.
  • Mitigating any issues on the fly during a conference or meeting.
• User Training and Support:
  • Provide training to users on VTC system operation, including scheduling meetings, joining sessions, and using features.
  • Assist users with basic troubleshooting and answer questions about VTC functionality.
  • Unified Communications Team Support:
  • Act as hands and feet when necessary for Unified Communications Team. Tasks may include retrieving obsolete hardware, restarting servers, installing physical phones.

Strong understanding of video conferencing protocols, audio-visual technology, network infrastructure, and system integration.

Familiarity with a range of VTC hardware and software from vendors like Cisco, Polycom, Crestron and Microsoft. Familiarity with the Vbrick enterprise display system.

• Troubleshooting Skills:

Ability to diagnose and resolve complex technical issues related to VTC systems and enterprise display system

Must be able to pass a background investigation and financial background investigation for a Public Trust clearance.

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: NONE

Location: Arlington, VA

Onsite, Monday through Friday. Minor shift to cover core hours of 7AM to 6PM with teammates.

Some travel for VTC system installation may be required.

#LI-BQ1

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development - Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.