Sr Manager, Supply Chain Investigations - West

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior Manager, Supply Chain Investigations proactively identifies cargo theft and major internal theft activities and trends. They develop strategies to reduce cargo theft impacting Macy's and perform other duties as assigned.

What You Will Do

• Lead, manage, and coordinate investigations into cargo theft and significant internal theft incidents across the supply chain.
• Utilize field surveillance tactics to develop and validate cargo theft investigations targeting individuals and establishments of interest.
• Coordinate complex internal investigations with facility Asset Protection (AP) Leaders.
• Lead internal investigations involving potential collusion with external actors.
• Support internal investigations that implicate members of the Supply Chain AP team.
• Build and maintain positive relationships with local, state, federal, and railroad law enforcement agencies.
• Collect, analyze, and monitor intelligence by networking with state and local cargo theft associations, and leveraging online tools and resources.
• Identify criminal trends and patterns to develop investigative leads.
• Source local intelligence from criminal entities, law enforcement, retail, and supply chain contacts.
• Identify and implement strategies to reduce criminal activity.
• Lead supply chain asset protection efforts in response to emerging theft trends and loss data.
• Oversee hiring, training, and development of the Supply Chain Central Investigations Analyst.
• Prepare and communicate major investigation updates to senior leadership.
• Testify in criminal, civil, or administrative proceedings on behalf of the company.
• Provide guidance and follow-up on court-ordered restitution and pursue additional financial recovery, including merchandise recoveries and seizures.
• Collaborate with law enforcement agencies and prosecuting attorney's offices to guide investigations and present cases for prosecution.
• Network with retail and supply chain counterparts to advance active investigations by expanding the loss impact.
• Provide analytical and statistical cargo theft data to the Director and Senior Director to educate senior leadership and support legislative reform.
• Educate and communicate criminal trends impacting Macy's losses effectively.
• Conduct training at supply chain facilities on cargo theft and significant internal theft trends, indicators, and solutions.
• Maintain a communication network to facilitate the flow of investigative information regarding e-commerce fencing of stolen goods.
• Ensure regular, dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills You Will Need

Investigative Expertise: Skilled in conducting and managing complex investigations related to cargo and internal theft, including field surveillance and evidence validation.

Analytical Skills: Proficient in analyzing intelligence and crime patterns to develop actionable insights and detect emerging threats.

Relationship Building: Able to build and maintain strong relationships with law enforcement and industry networks to support investigations.

Strategic Planning: Capable of developing and implementing strategies to reduce theft and protect supply chain assets.

Leadership: Experienced in hiring, training, and guiding investigative team members, fostering growth and development.

Communication: Excellent communicator able to present investigative findings to senior leadership, testify in legal proceedings, and educate stakeholders on criminal trends.

Adaptability: Resourceful self-starter who effectively navigates shifting priorities and works independently or within a team.

Who You Are

• Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply. 3-5 years of direct experience.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision and the ability to sustain extended periods of CCTV and/or PC screens to facilitate surveillance or analysis.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
• Able to travel overnight within the geographic area of responsibility.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!