Manager of Carrier Relations

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

The Granite Carrier/Vendor Relations Team is a dynamic group engaged in a wide variety of projects at many levels of the organization. The Manager - Carrier Relations position is an integral part of that environment where practicality, communication and collegiality are necessary components.

Manager - Carrier Relations will act as a point of contact, lead negotiator and strategist for Granite in dealing with and developing relationships with carriers/vendors, including wholesale voice and data partners. This entails carrier/vendor selection, negotiation of contract terms and pricing, onboarding, contract, and relationship management and managing, tracking and reporting vendor performance. The position will be the primary point of contact for resolution of internal and external issues associated with carriers/vendors. The position requires a team player who is results oriented and set ambitious standards for his or her performance and has excellent written and verbal communication, problem solving and relationship building skills.

Duties and Responsibilities:

Carrier/Vendor Management

• Act as point of contact with carriers/vendors
• Initiate new carrier/vendor onboarding process to ensure all Granite departments have the necessary information to interface with carrier/vendor
• Drive resolution of escalations and issues affecting other departments such as strategic pricing, service delivery, service assurance /network operation center, product management and finance/billing
• Identify and execute new cost saving initiatives

Contract Management

• Engage in negotiations and strategic discussions to maximize Granite's partner relationships
• Monitor, manage and support adherence to contract terms and conditions
• Successfully collaborate with finance, legal and other internal departments on contract compliance

Process Management/Customer Experience

• Spearhead reporting on carrier/vendor performance, ensuring provisioning, repair and billing SLAs are met
• Improve efficiencies by process change through collaboration across departments
• Serve as an escalation point with carrier/vendor on any service issues

Product Support

• Assist product team as necessary with implementation/onboarding carriers/vendors
• Represent Granite at trade shows and networking and other events as necessary

Required Qualifications:

• 5+ years of relevant experience in a similar role with existing carrier/vendor relationships
• Prior experience in the telecommunications industry
• Account management skills
• Strong negotiations skills
• In depth knowledge and understanding of contract and carrier/vendor management principals
• Bachelor's degree or higher
• Excellent analytical, communication and presentation skills
• Experience working cross functionally with various groups and departments (internally and externally)
• Excellent organizational skills and ability to thrive in a challenging, fast-paced work environment
• Self-starter, able to manage multiple projects at the same time

Preferred Qualifications:

• Product management experience
• Comprehension of sales skills and methodologies

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