Summary
Responsible for the execution of new and existing projects for all customers, while always maintaining a "Customer Centric" philosophy. Ensures that excellent communications occur between sales, customers and departments. Responsible for the development of a highly effective Customer Service team. Oversees efficient and effective responses to customer concerns.
Essential Functions
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
* Facilitates the communication flow with the carrier operations, warehouse, customers, and leadership to ensure all parties are informed of issues, projects, improvements, and business needs
* Develops a successful vision/strategy through strong leadership skills.
* Develops cross-functional teams and manages new customer accounts concurrently.
* Motivates team members to achieve results.
* Defines project timelines and ensures completion of initiatives within agreed upon budget and timeframe through Continuous Improvement Process.
* Manages the Logistics Account Manager team to ensure the best service possible.
* Represents G3 to management levels at customers in regard to complaint resolution and product development projects, including financial authority for dispute resolution.
* Identifies and prioritizes opportunities for quality and efficiencies though research, customer interactions, internal discussions, and Lean workshops.
* Establishes clear project goals and ensures attainment.
* Develops effective project management, customer service and implementation processes.
* Works with senior management to develop and prioritize projects to ensure effective execution.
* Designs, implements, and improves processes for idea collection, screening, development, and qualification of processes and new customers.
* Ensures internal and external customer satisfaction is maximized through Communication and process improvements
* Promotes a Customer Centric philosophy to provide superior customer service to all customers.
* Ensures employee conformance to established best practices and proper training of all team members.
* Develops and approves recommendations to change systems, policies and procedures; ensure timely and accurate implementation.
* Oversees and handles projects that have short to long term focus.
* Balances planning efforts with day-to-day demands.
* Facilitates and follow-up on strategic objectives to successful completion in appropriate process areas.
* Manages improvements of key business departmental metrics.
* Builds positive customer relationships.
* Prepares and delivers business presentations for external and internal customer meetings.
Supervisory Responsibilities
* Develops, coaches and mentors peers, indirect and subordinate staff.
* If accountable for the work of others, conducts performance evaluations; reviews and communicates salary adjustments; rewards employees or takes disciplinary action, as necessary; addresses complaints and resolves issues.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications
* Bachelor's degree plus 5 years of transportation, logistics, manufacturing, supply chain, marketing, account management, or customer service experience to include supervisory or managerial experience reflecting increasing levels of responsibility; or High school diploma or State-issued equivalency certificate plus 9 years of years of transportation, logistics, manufacturing, supply chain, marketing, account management, or customer service experience to include supervisory or managerial experience reflecting increasing levels of responsibility.
* Candidates for this position must have a valid driver's license and a safe driving record. Required to obtain a California driver's license or appropriate state driver's license within 30 days of hire.
* Experience in customer service.
* Excellent written, verbal and presentation skills.
* Skilled in the use of Microsoft software (Microsoft Word, Excel, PowerPoint, Project, and Outlook).
* Experience establishing, and operating within, cross-functional teams as well as significantly integrate within corporate and customer organizations.
Preferred Qualifications
* Bachelor's degree plus 8 years of transportation, logistics, marketing, or customer service experience to include 2 years of supervisory or managerial experience reflecting increasing levels of responsibility.
* Master's degree
* Experience reading, analyzing, and interpreting technical and business journals, financial reports, and legal documents. Experience responding to common inquiries or complaints from customers, regulatory agencies, or members of business community.
* Experience using discretion when dealing with confidential information.
* Knowledge of and exposure to manufacturing operations.
* Strong teamwork skills.
* Experience leading by example, affecting culture change.
* Experience solving problems efficiently and effectively.
* Experience working with different levels and functions within the Company.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, feel, talk and hear.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is moderate.
Compensation
- Hiring Salary Range/ Hiring Hourly Rate: $98,000-$122,500
- Actual compensation amount paid may be lower or higher to be determined by factors other than race and gender such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.
Perks & Benefits
- This position includes a competitive benefits package.
- Please clickhereto view our full list of benefits.
G3 Enterprises
$98,000-$122,500
Jan 15, 2025