Senior Director, Digital Solutions Delivery, DFCI Separation

Principal Duties and Responsibilities

Separation Strategy Development:

* Design and implement a comprehensive IT services separation strategy that aligns with both companies' business objectives and future technology needs.

* Collaborate with senior leadership to define timelines, resource requirements, and key milestones for the separation project.

* Assess the impact of separation on IT infrastructure, applications, security, and compliance, providing mitigation strategies for any risks identified.

Project Management and Execution:

* Lead a cross-functional team to execute the IT separation plan, ensuring adherence to timelines and budget.

* Oversee the decoupling of shared systems, networks, and applications, ensuring minimal service disruption during the transition.

* Coordinate with third-party vendors, contractors, and consultants to facilitate the separation of IT services, including renegotiation or termination of service agreements as required.

* Ensure smooth data migration and application transition while safeguarding the integrity and security of sensitive information.

Risk Management and Compliance:

* Identify and manage risks related to the IT separation, including security vulnerabilities, system outages, and compliance with regulatory standards.

* Ensure the separation complies with all relevant legal, financial, and industry-specific regulations, including HIPAA, or other applicable standards.

* Collaborate with internal audit and compliance teams to conduct thorough risk assessments and maintain necessary documentation for external audits.

Stakeholder Communication:

* Act as the primary point of contact for internal and external stakeholders, including executives, department heads, and external partners, providing regular updates on the progress of the separation.

* Develop and deliver presentations to the leadership team, outlining the project status, potential risks, and any adjustments to the separation plan.

* Facilitate communication and coordination between technical teams, business units, and external partners to ensure alignment and seamless transition.

Post-Separation Support:

* Define what ongoing IT support will be needed post separation

Resource and Budget Management:

* Manage the project budget, tracking costs associated with the separation and ensuring efficient allocation of resources.

* Develop staffing plans and manage the team required for the separation, ensuring the project is adequately resourced with the right technical expertise.

Additional Responsibilities:

* Work collaboratively with site leadership to continually assess IS needs, ensuring compatibility with organizational partners and identifying potential synergies.

* Participate in Digital administrator on call rotation.

* Perform all other duties as required to support the organization's Digital operations and service delivery.

Qualifications

• Proven expertise in supporting ongoing IT service optimization and transformation initiatives post-separation to enhance performance, efficiency, and scalability.

• Strong leadership skills, with the ability to drive teams toward innovation and excellence.

• Exceptional communication and stakeholder management abilities, with experience in aligning service delivery solutions.

• 10-15 years relevant experience in overseeing IT support including knowledge of applications, IT infrastructure (networks, data centers, and security)

• Minimum of a Bachelor's Degree in Computer Science, Business Management, or equivalent subjects. Master desired, but not required if experience is commensurate with Masters level degree

• Experience with electronic health records and archiving.

• Proven skill and experience in large project management, contracting, general management, strategic planning, program development and negotiations; skill in analysis, organization and presentations.

• Demonstrated skill in managing professionally large operating and capital budgets.

Sills/Abilities/Competencies

Ability to demonstrate Mass General Brigham's Leadership Competencies for both Performance Focused Leadership and People-Focused Leadership

• Performance Focused:
  • Customer/Patient Focus: Building strong customer/patient relationships and delivering customer/patient centric solutions
  • Manage Complexity: Make sense of complex, high quality, and sometimes contradictory information to effectively solve problems
  • Cultivate Innovation: Create new and better ways for the organization to be successful
  • Ensure Accountability: Holding self and others accountable to meet commitments
  • Learning Agility: Actively learn through experimentation when tackling new problems, using both successes and failures as a learning folder
• People Focused:
  • Drive Equity and Inclusion: Recognizes the value that different perspectives and cultures bring to an organization
  • Build Effective Teams: Build cohesive teams that apply their diverse skills and perspective to achieve common goals
  • Collaborate: Build partnerships and work collaboratively with others to meet shared objectives
  • Communicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences including senior system and hospital administrators, physician leadership, technician staff, and other personnel across different institutions
  • Instill Trust: Gain the confidence and trust of others through honesty, integrity, and authenticity

• Organizational skills to be able to manage a wide variety of competing projects, prioritize tasks effectively, and meet tight deadlines.
• Solid analytical skills to be able to identify a problem or issue, synthesize the key elements for an action plan or recommendation, and present the information in a succinct and effective manner.
• Exceptional interpersonal skills to be able to work with staff at all levels on issues that may be complex, sensitive, and confidential.
• Advanced knowledge of ITSM framework
• Sustained track record of successful service delivery and continuous improvement in complex healthcare organizations
• Leader who supports, enables, and demonstrates all efforts around diversity and inclusion; seeks diversity among leadership and staff across gender, ethnicity, and perspectives.
• Develops and maintains colleague relationships, solves problems analytically, demonstrates strong project management effectiveness, highly developed written and verbal communication skills, consistent professional presence, and strategic insight
• Strong analytical skills, judgment, and effective communication to solve problems and eliminate obstructions that impede the execution of strategic programs
• Committed to the professional development and career advancement of direct reports and matrixed colleagues, exemplified by genuine interest in career progression, ensuring opportunities to present and engage, providing counselling and career advice.
• Works collaboratively with MGB Human Resources to assure effective and efficient business practices.
• Comfort working across functions and lines of business at all levels of the organization
• A data-driven approach, drive for efficiency and customer orientation

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This position is a hybrid position based at the MGB Corporate Offices in Somerville MA
• The position also requires occasional local travel to MGB sites, vendors, and/or conferences

• Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.
• Normal office working conditions. The noise level in the work environment is quiet to moderate.
• While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision and depth perception.
• May require evening, weekend, and holiday work, as well as on-call work