SUPPORT SYSTEMS ADMINISTRATOR #00025852

Infrastructure

Basic Function & Responsibilities:

This professional information technology position spans a wide range of in-depth support activity including, but not limited to, computer, server and peripheral hardware and software installation, configuration, optimization, and large-scale systems management.

This position is generally structured to be second and third-tier support to other user and system support functions. A high degree of interaction with people is involved; therefore, sound customer service principles must be applied while fulfilling the technical function.

Work includes a wide range of responsibility in providing high-level support and will overlap with some duties of other title series: troubleshoot and resolve problems with personal computers, workstations, laptops, peripherals, network servers, etc.; maintain lab computers and peripherals, perform hardware and software installation, configuration, upgrades, and enhancements.

Are you seeking to make a difference in the lives of students? Are you desirous of enabling research that is changing our world? Would you like to have a strong influence in setting direction for a technology organization whose mission focuses on education, research, and application of knowledge to solve some of the world's great challenges? If so, we would like to talk to you. If you are a potential member of the S&T information technology team and are humble, coachable, approachable, introspective, and passionate about building relationships, then we want to talk to you.

Serving at Missouri University of Science and Technology is a calling. We are revitalizing our campus and looking to a bright future. Join us.

Job Functions:

• Provide support for other desktop systems, including laptop computers, networked printing, etc.
• Plan and implement printer configuration standards in concert with others to ensure reliable end user printing
• Provide occasional support for hardware and software not normally supported for the sake of compatibility, productivity, and customer satisfaction
• Update trouble tickets with problem description, status, and resolution
• Provide Mac server support for mobile device management, including configuring, deploying, maintaining, and troubleshooting
• Design, development, and documentation of processes and any changes/updates needed to maintain functionality and security
• Technical support to end users is not the primary focus of the position, however, it is expected that any application be comfortable in providing that type of support when required
• Provide desktop administration as related to group polices, Mac patching, and campus OS software updates. Analyze all aspects of the software, tools, scripts, programs, and logs Create solutions and test them on multiple levels before implementation
• Integration of Mac environment with the campus infrastructure by ensuring Mac packages are bundled and applied either individually or based on specific groups of Mac user, bringing consistency through Mac tools so that the environment closely resembles current Windows environment
• Modify computer systems with automation and scripting, creating images to be used in various locations or customer needs
• Monitor enterprise-wide changes to the desktop configuration and ensure compatibility with other systems
• Network security: responsible for maintaining the integrity of the network by assuring installations and executions of systems follow the security standards established by the University
• Programming/development: responsible for building services via programming and development. Required to review others programming for troubleshooting and diagnosis purposes
• Continued creation of programming tools to simplify and improve delivery of Mac utilities, tools, and software
• Performs other job-related duties as assigned

• A bachelor's degree or equivalent combination of education, training and experience
• Knowledge of desktop/workstation hardware/software/operating systems (configuration and connectivity)
• Technical knowledge and aptitude in the areas of networks, network file servers, applicable software, and troubleshooting techniques
• Experience with automated software tools (such as Microsoft's SCCM) to distribute software, implement security settings, enforce policies across a range of computers or users is required
• Knowledge and experience with Group Policy and its impacts to Active Directory
• Strong verbal and written communication skills sufficient to interact with a variety of users and other technical staff
• Strong customer service skills

• Proficient with Mac file server and domain administration, including but not limited to, system installation, configuration, and administration
• Two or more years of experience with, and a solid understanding of; Active Directory administration, Group Policy Manager, and MS Configuration Manager (SCCM)
• Two or more years of experience with a scripting language such as PowerShell, Perl, Python, etc. and the knowledge of packaging scripts for image and application automated installations. WQL reporting experience is a plus
• Solid understanding of, and experience with, virtual environments such as VMware and/or Citrix
• Preferred candidate would possess degree in Computer Science/Information Technology, or comparable field of study

The anticipated hiring range for this position has been established as $52,223-$66,810 annually.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: 9E
University Title: SYSTEM ADMINISTRATOR- ENTRY
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Applications will be accepted until this position is filled.

Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

University Information
Missouri S&T is one of the nation's leading research universities with over 100-degree programs in 39 disciplines. It was founded in 1870 as one of the first technological institutions west of the Mississippi River. Located about 100 miles west of St. Louis in the multicultural community of Rolla, Missouri S&T is an accessible, safe, and friendly campus surrounded by Ozarks' scenery. Missouri S&T offers undergraduate degrees in engineering, the sciences, liberal arts, humanities, and business, with M.S. and Ph.D. programs available in many of the science and engineering programs. With over 7,000 students and 300 faculty, Missouri S&T is big enough to accommodate a diverse population, yet small enough for individuals to build high visibility and impactful careers.

About Rolla
Rolla, Missouri offers several great advantages that help individuals enjoy a high quality of life. Rolla is an ideal place for families, with its low cost of living, excellent schools, safe neighborhoods, and a range of recreational activities suitable for all ages. The Ozark Scenic Riverways and beautiful landscapes offers abundant opportunities for outdoor enthusiasts of every lifestyle. With a vibrant and diverse cultural scene, Rolla hosts multiple events, concerts, art exhibitions, and theater performances throughout the year. The university's Leach Theatre showcases nationally renowned performers for campus and community alike. Overall, living in Rolla offers a high quality of life with a supportive community, affordable living, beautiful natural surroundings, and numerous opportunities for personal and professional growth.