Director, Head of Client Program Office

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member in a newly created position as Director, Head of Client Program Office to join our Treasury Services team. This role is in New York, NY - HYBRID.

In this role you will be responsible for designing, implementing and directing the delivery of a portfolio of complex projects and initiatives to support the business agenda. This leadership role is critical to enabling Client Success through deploying a framework to support the lifecycle of a large initiatives, leading project-level reviews, optimizing standards, identifying areas for improvement, reporting analyses, and establishing an effective governance. The role serves as a member of the Platform Operating Model, collaborating with the Treasury Services Leadership, Technology and Partner teams to drive our investment and capacity opportunities.

In this role, you'll make an impact in the following ways:

• Provide strategic thought leadership to effectively manage a portfolio of complex initiatives from intake and demand management, through to benefits realization.
• Guides team on complex projects or analyses. Provides technical guidance and leadership on methods and approach.
• Establish governance, reporting and communication services to ensure alignment across the organization.
• Build strong relationships with Treasury Services leadership to understand opportunities and support business cases, prioritization and execution oversight.
• Working collaboratively across the business and technology organizations to ensure project scope, financial forecasts, and resource deployment are optimal to deliver on the overall business objectives.
• Drive and deploy an agile execution framework, with applicable tools and techniques.
• Deploy and manage OKR's and KPI's framework.
• Lead status governance meetings, facilitates risk mitigation and manages the resolution of more complex issues. Ensure delivery is in conformance with company methodologies and standards to align towards our strategic Business outcomes.
• Ensure end to end program management activities such as program reporting, program planning, issue and risk identification and tracking, scope management, estimation, client management, relationship management and other program documentation preparation.
• Manage and develop strong teams to maximize their collective contributions. Motivate program and project managers to maximize their contributions and encourage professional growth.
• Have strong relationships with and is a leader among peers within the firm and externally. Partner with team to complete required headcount forecasting, KRI tracking, and 3^rd party vendor processes.

To be successful in this role, we're seeking the following:

• Bachelor's degree, preferably in business management or a related discipline, or equivalent work experience required 10-15 years of related project management experience required, experience with technology and/or the financial services industry is a plus.
• Experience planning and managing a large program consisting of multiple business critical projects.
• Strong Program management experience including Agile requirements.
• Has assisted in resource allocation and financial analysis as part of the budget reporting.
• Capable of proactively identifying core problems or opportunities within business processes.
• Experience managing Data Governance Programs a plus.
• PMP Certified a plus.

At BNY, our culture speaks for itself. Here's a few of our awards:

• America's Most Innovative Companies, Fortune, 2024
• World's Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
• "Most Just Companies", Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg's Gender Equality Index (GEI), 2023
• Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $125,000 and $225,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.