Oulet 1 Supervisor

HEI Hotels & Resorts

life insurance, vision insurance, 401(k)

United States, Georgia, Atlanta

Jan 09, 2025

Oulet 1 Supervisor

Job Locations

US-GA-Atlanta

Requisition ID

2025-53036

Category

Food and Beverage

Position Type

Full-Time

FLSA Status

Non-Exempt

Location Name

The American Hotel Atlanta Downtown

Discretionary Performance Bonus Eligible

Tipped / Service Charge Eligible

About Us

Welcome to The American Hotel, a historic gem located in the heart of downtown Atlanta. Since opening our doors in 1962 as the city's first fully integrated hotel, we've been a symbol of Southern hospitality, innovation, and timeless elegance.

Our mid-century modern design, complete with retro-chic decor and classic architectural details, transports you to an era of glamour while offering the modern comforts and conveniences today's travelers expect. Whether you're visiting for business or leisure, our prime location puts you just steps away from Atlanta's top attractions, including Centennial Olympic Park, the Georgia Aquarium, and the World of Coca-Cola.

At The American Hotel, we pride ourselves on delivering an exceptional guest experience through personalized service, thoughtful amenities, and a commitment to creating unforgettable moments. With stylish accommodations, versatile meeting spaces, and a vibrant atmosphere, we're the perfect destination for travelers seeking a unique blend of history and modernity.

Experience the legacy, charm, and warm hospitality that make The American Hotel a true Atlanta icon.

Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Assist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Responsibilities

Monitor servers and busperson adherence to all service standards.

Supervise service of guests, being watchful of signals from guests in need of service.
Assist manager to establish and monitor sidework duty completion.
Maintain bank to HEI Hotels and Resorts standards.
Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage.
Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.
Communicate daily with restaurant manager with regard to special events, house counts, etc.
Assist restaurant manager in conducting menu classes and taste panels.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.

Qualifications

High School Diploma or equivalent required.
Hotel experience preferred.
Ability to use point of sale.
Ability to lift/carry weight up to 50 pounds with or without reasonable accommodations.
Ability to push/and pull carts of products weighing up to 150 pound with or without reasonable accommodations.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.