Bilingual Customer Service Representative

Open the door to new opportunities with our team at Advantage Resourcing and our partner company as a Bilingual Customer Service Representative in Abilene, TX, to join one of the top banking institutions where together we strive to provide financial services for loyal customers with decades of success. If you take responsibility for assigned tasks, have previous experience in a customer support role, are bilingual in English/Spanish, and have strong communication skills, we encourage you to apply today for this exciting temp-to-hire opportunity!

Customer Service Representative Job Details:

Pay: $18 per hour

1st Shift Hours: Monday - Friday, 8 am - 7 pm | Saturday, 9 am - 5 pm (rotating schedule)

Training Hours: We ask that candidates apply be flexible regarding training hours for the first 30 days

• Manage a high volume of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Maintain records of all conversations in the call center database
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Qualifications: Previous experience in a customer support role, bilingual in English/Spanish, highly motivated with a track record of over-achieving quotas, and excellent customer service, communication, listening, multi-tasking, and time management skills.

Employee Benefits/Perks:

• Weekly Pay
• Earned Wage Access (access a portion of your earned wages before your payday)
• Medical, Dental, Vision, and Life insurance
• 401k
• Employee Discount Programs
• Short-term Disability
• Referral Bonus Potential
• A Business Casual Dress Code
• Career Advancement Opportunities

If you strive to exceed expectations and are ready for a fresh start, click "Apply Now" to connect with our recruiting team!

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Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Resourcing is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.