Senior, Product Management

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Senior, Product Manager brings a high-energy approach to developing customer-centric user experiences and features to help grow the customer base, drive user engagement, and improve overall site experience on the fast-moving e-commerce team. This role operates as a hybrid between strategy and execution. They partner with stakeholders to define, own, and execute a product roadmap while mentoring more junior colleagues on a range of product skills.

Working in an agile environment with a focus on continuous improvement, they encourage ideas and feedback. They are empowered to make decisions and contribute in a meaningful and impactful way, fostering customer-centric thinking to create memorable, loyalty-building experiences for every Macy's customer and new possibilities for their career.

What You Will Do

• Take ownership of the entire product roadmap, from its definition to execution, including establishing and maintaining partnerships with stakeholders to ensure alignment.
• Assume responsibility for managing a complex product area or lead as the senior product manager, driving the work forward.
• Collaborate with partners and pods to effectively coordinate cross-functional projects and objectives, with support from senior leaders.
• Lead discussions and decision-making processes in large working team settings, guiding the agenda.
• Structure and prioritize analyses to inform the roadmap, including effectively setting up A/B tests.
• Maintain a well-curated backlog of user stories driven by insights gleaned from structured discovery, which directly impacts the product roadmap.
• Contribute meaningfully to technical requirements alongside QE and engineering.
• Translate business needs into technical requirements for engineers to align with business goals, providing clear, detailed, and timely artifacts.
• Offer timely and constructive feedback to team members, leaders, and cross-functional partners, challenging when necessary.
• Actively mentor junior colleagues on various product skills.

Skills You Will Need

Leadership: Ability to take ownership of the entire product roadmap, manage complex product areas, and lead cross-functional teams effectively.

Collaboration and Communication: Skilled at collaborating with partners, stakeholders, and senior leaders, with strong communication abilities to deliver presentations, influence decisions, and answer questions.

Agility and Adaptability: Thrives in a high-energy, fast-paced, outcome-oriented environment, with the ability to adapt to changing priorities and situations.

Analytical Skills: Proficient in structuring and prioritizing analyses to inform the product roadmap, utilizing data and analytics to make informed decisions.

Customer-Centricity: Customer obsessed with a deep understanding of retail commerce and user experience, distinguishing between store and ecommerce business drivers to create memorable experiences.

Technical Acumen: Understanding of technical concepts, enabling meaningful contributions to technical requirements alongside engineering teams.

Problem-Solving and Curiosity: Naturally curious with a strong desire to understand root causes and solve problems, continuously learning about industry trends, emerging technologies, and new methodologies.

Mentorship and Coaching: Willingness to mentor and coach junior colleagues, sharing knowledge freely and helping to develop their skills.

Organizational Skills: Strong attention-to-detail, effective time management, and organizational abilities to maintain a well-curated backlog and prioritize tasks effectively.

Software Proficiency: Skilled in Microsoft Office Suite and other relevant software tools for product management and analysis.

Stakeholder Engagement: Act as the main point of contact for the product, managing expectations and keeping stakeholders informed of progress and changes. Build strong relationships with key stakeholders to ensure alignment and support for product initiatives, adoption and feedback.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy's aspires to achieve every day in every way.
• Bachelor's degree or equivalent work experience required
• 6+ years of overall work experience with at least 4 years specific product management experience, preferably within an agile framework; experience operating in a retail environment is a plus.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

• An inclusive, challenging, and refreshingly fun work environment
• Competitive pay and benefits rooted in principles of equity
• Performance incentives and annual merit review
• Merchandise discounts
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
• Retirement Savings Plan with 401k match opportunity
• Employee Assistance Program (mental health counseling and legal/financial advice)
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (first year prorated depending on start date)
• Tuition reimbursement program
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
• Empowerment and autonomy to perform impactful work with tangible results

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team - Apply Today!

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