Patient Access Liaison - Pediatric Autism Center - Full Time(40Hrs)/Days - Detroit (Hybrid)

Are you a compassionate professional with a passion for helping others?

The Center for Autism and Developmental Disabilities (CADD) is seeking a Patient Access Liaison to join our dedicated team.

This role is ideal for someone with patience, empathy, and a deep understanding of the unique needs of patients and their families. We are looking for candidates with a strong background in customer service within a medical office setting. Experience with the Epic EMR system is preferred.

As a Patient Access Liaison, you will play a vital role in ensuring a seamless experience for our patients by providing exceptional service, maintaining organized records, and supporting the day-to-day operations of our office schedule.

If you are detail-oriented, highly organized, and committed to making a positive impact, we would love to hear from you!

Patient Access Liaison - Pediatric Autism Center - Full Time(40Hrs)/Days - Detroit (Hybrid)

Full-Time Benefit Eligible

Shift: Full Time - 40 Hours - Days, Monday to Friday 7AM - 4PM

*Open to hybrid schedule after full time in person training is complete. Hybrid schedule would consist of 3 days onsite and 2 remote.

Location: Henry Ford Health, 1 Ford Place, Detroit, MI 48202

GENERAL SUMMARY:

• This role will function as the owner of the product line master schedule template, solely own schedule changes, collaborate with other scheduling areas (Contact Center and RPO) and be responsive to patient scheduling needs.
• Under general supervision, assumes responsibility for proactively understanding, managing, and reporting on the outpatient availability of all scheduled clinic resource time within a given clinical specialty, across all sites of practice.
• This will include acting as a centralized resource to facilitate patient access and scheduling for referring physicians, patients, and others.
• The responsibilities include acting as a centralized resource for the specialty across all sites of practice to ensure standardized and consistent scheduling practices, protocols, and procedures for all scheduled clinic resources.
• Responsibility also includes owning all departmental provider templates and ensuring consistent master schedules for all scheduled clinic resources throughout the entire service line.