Senior Product Manager - Digital Product - Billing & Payments

Summary

From the initial payment on an insurance application until a payment is made to a surviving beneficiary, money movement is central to almost every transaction we process at Northwestern Mutual. ISA Billing & Payments is right at the heart of it with $15B+ of revenue annually spanning more than 3.5M billing accounts. Processing client payments with absolute high accuracy and precision is essential to building and maintaining trust with our clients, field and HO servicing teams.

As a Senior Product Manager, you will work on a talented cross-functional team of Product Managers, Business Analysts, Engineers and Subject Matter Experts in an agile methodology to deliver on outcomes. You will dive deep and lead definition of business requirements for strategic and transformational efforts impacting the Billing & Payment capabilities. A foundation of business and technical fundamentals should be complemented by soft-skills in building relationships, effectively eliciting and documenting requirements, critical problem-solving skills, project management and working toward shared goals.

Primary Duties & Responsibilities

• Set Product Vision: Responsible for product vision and appropriate positioning with key stakeholders across the organization.
• Develop Roadmap: Foster the development, acceptance and communication of roadmap.
• Define and track KPIs for measure of success.
• Gather Requirements: Participate in cross functional work to solicit key requirements relative to the accountable product.
• Define the product: Responsible for multiple low to medium complexity products and product features from start to finish.
• Stakeholdering: Maintain the awareness and ability to articulate the product story to a broader audience outside the internal team with additional experience and maturity in the domain.
• Author User Stories: Translate requirements to technical details to build and validate use cases and user stories around a product and communicate them effectively.
• Data & Customer Research: Inform product decisions with both qualitative and quantitative data on behavior and experimentation.
• Feature Prioritization: Develop and maintain multiple prioritized backlog of user stories for implementation according to business value or ROI.
• Facilitate ceremonies: Facilitate the daily Scrums, Sprint Planning Meetings and Sprint Reviews and Retrospectives.

Qualifications

• Bachelor's degree.
• 4-5 Years of prior experience with at least 4 working in a Product Management Role, with agile team experience.
• Knowledge Preferred: formal business analyst, engineering or testing experience, knowledge of the financial services industry, certification or experience with Product Owner or Scrum Master role.
• Must have demonstrated cross functional work in previous experience along with strong communication skills, time management, project management skills, business acumen and high self-awareness/EQ.
• Demonstrated previous research experience, influence skills, initial leadership exposure, ability to translate product requirements into technical requirements, and work in ambiguity and solutioning.
• Solves complex problems; take a new perspective on existing solutions; exercise judgment based on the analysis of multiple sources of information.

Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please c lick here for additional information relating to location-based pay structures.

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.