Sr. IT Technician - Full time - Troy
 Henry Ford Health System | |
 United States, Michigan, Detroit | |
 Jan 07, 2025 | |
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GENERAL SUMMARY: The Senior IT Technician is responsible for on-site, in-house, and remote technical service support, installation, configuration and incident resolution in the Endpoint Devices (PC, Laptops, tablets, Phones, Printers, et.) device environments. PRINCIPAL DUTIES AND RESPONSIBILITIES: * Provides technical support to customers on operational or maintenance aspects of system equipment. * Diagnoses hardware, software, mechanical and systems failures, using established procedures. * Provide technical assistance to system projects and technical staff as needed. * Identifies and appropriately escalates system hardware, software or build issues for quality assurance and system stability. * Provides guidance and support to Jr. Staff and department management as neededto ensure service excellence is achieved. * Provides excellent customer service by keeping customers fully informed of the status of their incident. * Expected to lead system initiatives and critical projects upon request. * Knowledge of Henry Ford Health System locations preferred.
EDUCATION/EXPERIENCE REQUIRED: * High School diploma or G.E.D. equivalent. * Associates Degree in Computer Science or related technical field, preferred. * Three (3) years minimum of endpoint device experience working in a technical capacity. (HP Preferred) * Three plus (3+) years working in a HealthCare related field, preferred. * Proficient knowledge of Windows Operating systems (XP/7/8), Microsoft Office and common application support. * Proficient knowledge of network and wireless technology. * Proficient oral and written communication skills. CERTIFICATIONS/LICENSURES REQUIRED: * Technical Certifications (A+ Certified, HP Certified, Microsoft), preferred. * ITIL Certified, preferred * Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy * Must practice the customer skills as provided through on-going training and in-services. PHYSICAL DEMANDS/WORKING CONDITIONS: * Normal office environment with minimal exposure to noise, dust, or extreme temperatures. * On call rotations - 24 x 7 Additional Information
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