Field Technical Support

TEKsystems
$22.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Dallas
Jan 07, 2025
Description Computer Refresh Technician Summary: The company is replacing (refreshing) current desktops and/or laptops with new desktops and/or laptops at various airport locations. Work may include hardware moves, add or changes of hardware for the end-user community as part of the refresh. Refresh support may consist of imaging PCs, installing software, and/or staging equipment for deploying to users. The Technician may be required to work in the company's ticketing system (DASH). * Experience with Microsoft's SCCM (System Center Configuration Manager) is a plus. * Formal computer training and any certifications are a plus. Experience working in a Windows enterprise environment is a plus. Job Requirements: Minimum of 1 year for all Skill Set Requirements and Capabilities as a Desktop Technician * Must have experience with Windows 10 install/build * Working knowledge and ability to troubleshoot basic Windows 10 issues * Ability to troubleshoot and resolve basic hardware issues * Ability to troubleshoot basic network issues * Basic knowledge of Ethernet topology, TCP/IP protocol, and Microsoft products * Excellent written and communication skills * Must have excellent customer service skills and be able to follow predefined standards and procedures * Attention to detail and completion of assigned tasks in a quick-paced environment is required * Previous experience working with ITSM Special Requirements * This position will require the individual to travel to various work sites. * Up to 80% travel * Traveling accommodations will be provided by client * Travel work hours may vary (no weekends) * May require off shift work when traveling * May be assigned to warehouse tasks when not traveling Skills Windows, Imaging, Win 10 Top Skills Details Windows,Imaging Additional Skills & Qualifications Job Requirements: Minimum of 1 year for all Skill Set Requirements and Capabilities as a Desktop Technician Must have experience with Windows 10 install/build Working knowledge and ability to troubleshoot basic Windows 7 & 10 issues Ability to troubleshoot and resolve basic hardware issues Ability to troubleshoot basic network issues Basic knowledge of Ethernet topology, TCP/IP protocol, and Microsoft products Excellent written and communication skills Must have excellent customer service skills and be able to follow predefined standards and procedures Attention to detail and completion of assigned tasks in a quick paced environment is required Previous experience working with ITSM Special Requirements This position will require the individual to travel to various work sites. oTraveling accommodations will be provided by client Experience Level* Entry Level Pay and Benefits The pay range for this position is $22.00 - $25.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Dallas,TX. Application Deadline This position will be accepting applications until Jan 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.