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Administrative Support Specialist - #001021

Western Carolina University
$34,602 - $58,870
parental leave, paid holidays, sick time, retirement plan
United States, North Carolina, Cullowhee
1 University Way (Show on map)
Dec 20, 2024
Administrative Support Specialist - #001021
Please see Special Instructions for more details.
Applicants must apply online in order to be considered.
Please include a cover letter, resume, and a list of three professional references (with complete contact information).
Applicants must upload a DD-214 if claiming Veteran's Preference.
PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.
If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.
All new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).
Posting Details
Posting Information


Posting Number SHRA1522P
Quick Link for Internal Postings https://jobs.wcu.edu/postings/29665
Classification Title Administrative Support Specialist
Competency Level Journey
Working Title Administrative Support Specialist - #001021
Department Ctr for Rapid Product Realization
About WCU
Western Carolina University continues to rank high on Forbes 'Best Employers' lists each year. Including:
* 2024 - Ranking in the top 8.5% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 34 out of the top 400 employers across all industries.
* 2023 - Ranked in the top 20% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 97 out of the top 500 employers across all industries.
* 2022 - Ranked 14th in the top 100 employers in North Carolina in Forbes 'America's Best Employers by State' list.
Western Carolina University is the UNC system's westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.
Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans - eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences - many of which are offered free of charge.
Position Summary
The primary location of this position is on the main Cullowhee, NC campus.

The Administrative Support Specialist will provide essential administrative assistance to both The Rapid Center and the Engineering Discovery program within the College of Engineering and Technology.

Key responsibilities include managing forms and documents, overseeing procurement and purchasing processes, coordinating travel arrangements, maintaining contracts and agreements, handling billing and invoicing, and assisting with event planning. The role also involves general administrative support such as scheduling meetings, maintaining records, and collaborating with various campus units to ensure smooth operations.

Must be eligible to work in the United States without sponsorship.
Knowledge, Skills, & Abilities Required for this Position


  • Effective Communication and Customer Service Skills: Strong verbal and written communication skills, with the ability to interact professionally and courteously with faculty, staff, students, and external partners. Proven ability to provide excellent customer service and respond effectively to inquiries.

  • Creativity and Organizational Skills: Ability to think creatively and develop engaging materials, while also maintaining strong organizational skills to manage tasks and deadlines efficiently.

  • Proficiency in MS Office Tools: Advanced proficiency in Microsoft Office Suite, including Excel, for data analysis, reporting, and creating spreadsheets.

  • Experience with Invoicing and Receipt Management: Knowledge of basic customer invoicing processes and experience managing receipts or financial documentation.

  • Initiative and Process Improvement: Ability to take initiative, identify areas for improvement, and implement solutions to enhance efficiency and effectiveness in operations.

  • Web Editing and Social Media Skills: Experience with web editing tools and social media platforms, particularly for business or organizational use, to engage audiences and promote initiatives.

Minimum Qualifications

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Anticipated Hiring Range $38,500
Position Type Permanent Full-Time
Number of Hours per Week 40
Number of Months per Year 12
Salary Band Range $34,602 - $58,870
Salary Grade For administrative purposes during the implementation of Career Banding this journey level posiiton is considered a Salary Grade 61
Posting Text


Open Date 12/20/2024
Close Date 01/12/2025
Open Until Filled No
Special Instructions to Applicants
Applicants must apply online in order to be considered.
Please include a cover letter, resume, and a list of three professional references (with complete contact information).
Applicants must upload a DD-214 if claiming Veteran's Preference.
PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.
If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.
All new hires into positions subject to the State Human Resources Act ( SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources ( OSHR).
Background/E-Verify
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.
Credential Verification
All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.
AA/EOE
Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; sex; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.
Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.
University Safety
The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.

Applicant Documents
Required Documents

  1. Cover Letter/Letter of Application
  2. Resume
  3. List of references
  4. NGB 23A (RPAS)
  5. DD256 or NGB22


Optional Documents

  1. DD-214


Supplemental Questions

Required fields are indicated with an asterisk (*).



  1. *
    Do you require sponsorship?

    • Yes
    • No


  2. *
    How did you hear about this employment opportunity?

    • HigherEdJobs.com
    • Inside Higher Ed
    • HERC - Higher Education Recruitment Consortium
    • Website - Jobs.wcu.edu
    • Indeed.com
    • Personal Referral
    • Agency Referral
    • Other



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