Reservations Manager

• Develops and implements operational strategies for handling reservation requests and managing event services.
• Prioritize requests based on event size, complexity, and venue requirements.
• Confirms existing reservations with clients prior to events.
• Meets with clients for complex events to determine event setup and audio-visual needs.
• Coordinates event services with other campus partners, including but not limited to catering, streaming/recording, security, transportation, fire and life safety, insurance and risk management, grounds, etc.
• Serves as the key point of contact in the department for Emergency Management and Mission Continuity on high risk events and day of risk mitigation.
• Determines event staffing needs based on the NC State Student Center's guidelines and event complexity.
• Coordinates with Building Services regarding housekeeping, maintenance, loading dock, and information services.
• Coordinates with Catering regarding setup and access to event space.
• Responsible for hiring, training, scheduling, and evaluation of the staff member.

• Model the Division's mission and values, introduce the Division's mission and values to the employees, and foster a positive, cohesive workplace and congeniality among co-workers.
• Understand the goals and culture of the organization, and understand how employees' work activities, teamwork, and customer service impact clients.
• Work with your supervisor and colleagues to understand these goals and the culture.
• Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols.
• Perform other duties as assigned to ensure Student Centers business needs are met.

Graduation from high school and two years of progressively responsible administrative/office management experience; including some experience as a lead worker; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

• Knowledge of office management techniques and familiar with office technologies with the ability to learn additional software.
• Strong written and verbal communication skills to effectively communicate with customers, peers and supervisors; and professionally communicate with multiple levels of employees within the University.
• Must follow written and verbal instructions.
• Must have excellent public interaction and provide outstanding customer service, including the ability to remain professional and respectful under pressure when dealing with difficult situations, to team and customers.
• Excellence in completing all tasks and performance goals.
• Ability to set priorities.
• Ability to work independently in a high stress, fast-paced environment with strict deadlines.
• Ability to exercise judgment and apply policies and procedures, ability to establish and maintain effective working relationships with staff, management and the public.
• Required to be proficient with the use of a computer and have the ability to learn new software.
• Team environment oriented.

• Experience working in a University setting.
• Experience with event planning.

• Valid NC Driver's License required within 60 days of hire. State vehicle furnished to drive to events or other Campus Enterprises locations.