Customer Account Spec

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient, and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges.

At Parker, our team members belong, matter, and make a difference. We believe that the key to bringing talented new team members into our organization is by focusing on everyone's talents and potential rather than the job specification. If you have innovative ideas and a commitment to excellence, we are more than happy to consider you for other roles in Parker that may be a good fit.

Customer Account Specialist

Job Designation

Provides support and prioritization for team through best practices. Acting as the Point of Contact for a group of assigned accounts, they will also be responsible for driving customer satisfaction and accountable for all customer-facing activities and duties, including but not limited to; P.O-review, bookings & upselling, RMA's, credits, reports, follow-up/status, and resolution/relationship-management. As a major contributor to the achievement of our annual goals, this role requires that the Account Specialist work collaboratively with all departments within our organization.

Job Core Responsibilities

• Analysis of customer accounts with strategies to best support team. Analyzes and tracks progress against KPIs and provides report out of gap analysis. Manage Aftermarket Spares' customer accounts; quoting, purchase-order review, bookings, upselling, credits, returns, reports, follow-up/status, resolution/relationship-management, performance-analysis/tracking, drive month/quarter/year opportunity-potentials, forecasting, surplus +. Actively participate in DLA's. Build internal and external relationships, collaborate with all teams to hit budgets, fill gaps, drive orders & sales.

• Lead and participate in the development of a full-scope Americas Sales Team.
  • Travel for the Company as required:
    • Industry Conferences/Tradeshows
    • Sales Meetings
    • Customer, Partner & Parker-Site Visits

• Work closely with Supply-Chain, Operations, Quality and Trade Compliance +, in order to ensure all customer requirements and commitments are met.

• Lead process improvement initiatives as required with their respective customer base.

• Participate in creating, maintaining, changing, executing, training on and documenting Standard Work.

Job Specifications

Education Level: (Required): Bachelor's Degree or equivalent experience.

Field of Study/Area of Experience:

• 5+ years of experience in Customer-Service/Inside Sales, Aerospace/Aviation After-Market Sales, or a combination thereof.
• Must be a U.S. person: U.S. citizen or permanent U.S. resident.

Come join the Parker Aerospace Team! We are proud to offer a competitive benefits designed with health, wealth, and well-being in mind. Our competitive package includes:

Health and Wellbeing:

• Comprehensive medical, dental, and vision coverage from day one, including Health Savings and Reimbursement Accounts.
• Wellness incentive credits leading to reduced healthcare premiums.
• Access to Employee Assistance Program (EAP) for health and well-being support.
• On-site facilities: cafeteria with a wide array of food options, mini mart, and vending machines.
• Participation in health and emotional wellbeing challenges with rewards.

Financial Security and Growth:

• Competitive salary with an annual bonus incentive plan.
• Retirement benefits: 401(k) with company match opportunity.
• Income Protection, Life Insurance, Accidental Life & Dismemberment Insurance, Short and Long-Term Disability insurance.

Work-Life Balance and Flexibility:

• Generous Paid Time Off: 120 hours, plus up to 13 paid holidays including a company-wide shut down between Christmas and New Year's.
• Parental Leave: 4 weeks at 100% pay for new family additions.
• Extras like Adoption Assistance, financial guidance resources, paid jury duty, bereavement time, and time off for citizenship testing, marriage, and birth.

Career Advancement and Education:

• Career development opportunities with up to $10,000 tuition reimbursement per year.
• Support for ongoing education through our Educational Reimbursement program.

Parker Purpose Opportunities:

• Business Resource Groups promoting diversity, equity and inclusion.
• Volunteering day off and social committee activities throughout the year.

EQUAL EMPLOYMENT OPPORTUNITY

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights-ScreenRdr.pdf and Genetic Information Discrimination

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.