Access Services Supervisor

Georgia Southern University
United States, Georgia, Statesboro
Dec 17, 2024
Access Services Supervisor Job ID: 280171 Location: Statesboro, Georgia Full/Part Time: Full Time Regular/Temporary: Regular About Us Join Our Team at Georgia Southern! Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelor's, master's and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds! Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world. To learn more about Georgia Southern's Vision, Mission and Values please click here: https://president.georgiasouthern.edu/performance-excellence/mission-values/ Location Statesboro Campus - Statesboro, GA Department Information Library General Operations Job Summary Access Services Department is responsible for the general operation and management of the Zach S. Henderson Library facility. This includes maintenance of collections, maintaining the security of the building including opening and closing, management of library furniture, maintaining the checkout desk, and any other needs of the Access Services Department. This department is the first point of contact for patrons. The Access Services Supervisor is responsible for ensuring the adherence to the mission and strategic plan of the GS Libraries and the Access Services department's role in support of the mission and strategic plan. Access Services Supervisor provides circulation services to users and supervises staff and student assistants during regularly scheduled shifts. Work schedule based on the needs of the department. Responsibilities Manage and deliver efficient delivery of circulation services to patrons Direct, supervise, evaluate, and train Access Services staff and student assistants; interview and participate in selection of new staff and student assistants, develop and monitor weekly work schedules and assignments Coordinate with Department Head and other Access Services Supervisors to develop standards, workflows, and procedures related to circulation and all functions of Access Services, manages behavioral conduct, incident response, and emergency management procedures Lead department staff and student assistants and execute the goals and objectives for fulfilling GS Libraries mission and strategic plan Support library programming, events, and outreach and coordinate department involvement and participation; participate in library committees, attend workshops, webinars, and other learning opportunities Maintain security of the Henderson Library including opening and closing and following all emergency procedures Manage library furniture including organization and surplus Provide administrative assistance to the Department Head by creating a weekly checkout desk schedule, ordering supplies, and assisting and leading departmental projects Maintain library collections including but not limited to main stacks, Governor's Honors Collection, AV & Equipment, ARC, Popular Reading, and GS Authors Lounge; load and unload material in ARC and audits ARC bins, inventory library collection In coordination with Department Head and other Access Services Supervisors, set expectations and standards for exemplary customer service Maintain library records including working with Library Management System, Banner, and other management systems; complete statistical and other reports Resolve patrons difficult circulation/ building complaints and problems Required Qualifications Educational Requirements High school diploma or equivalent Required Experience Three (3) or more years of related work experience Two (2) years of supervisory experience Preferred Qualifications Preferred Experience Experience working in a library Proposed Salary $18.17 per hour This is a non-exempt position paid on a biweekly basis. Knowledge, Skills, & Abilities ABILITIES Abililty to managing conflicts constructively by addressing issues promptly, facilitating dialogue, and promoting mutual understanding and resolution. Ability to articulate vision, expectations, and feedback clearly and effectively to inspire and motivate team members. Ability to effectively multi-task Strong communication and collaboration skills KNOWLEDGE Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success Knowledge of bibliography and organization of print and electronic information SKILLS Effective communication (verbal and written), organizational, analytical, problem solving, detail orientation and human relations skills Demonstrated commitment to customer service-centered work ethic Apply Before Date January 2, 2025 Application review may begin as early as December 17, 2024. Contact Information For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu. For technical support, please call the Shared Services Center at (877) 251-2644 or oneusgsupport@usg.edu. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Conditions of Employment Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request. Equal Employment Opportunity Georgia Southern University provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947. Other Information Must be able to perform duties and responsibilities with or without reasonable accommodation May be required to maneuver items weighing up to 25 pounds with or without reasonable accommodation Work generally performed in library/office environment Workweek may occasionally extend beyond 40 hours May be required to work rotating shift Work schedule may occasionally extend beyond regularly scheduled work hours May be required to enter data electronically and read for long periods throughout the day Background Check Standard To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=280171&PostingSeq=1 jeid-bcb1a8157b1d084bad3efadc256b7834