Anatomic Path Resolution Representative

Spectraforce Technologies
United States, Illinois, Schaumburg
Dec 16, 2024
Job Title: Anatomic Path Resolution Representative Duration: 3+ months Location: 506, E State Pkwy, Schaumburg, Illinois, United States, 60173 Shift: Monday to Friday 8am -4:30pm The position is primarily responsible for resolving issues in regards to testing and reporting of Histology and Cytology specimens RESPONSIBILITIES:- Communicate with and educate clients in order to expedite patient results Resolve problematic Histology and Cytology cases Pull and monitor worklists and pending lists Locate missing patient samples Enter TIQ problems into the LIS Provide priority handling of patient samples with limited stability and problems impacting their processing Research, investigate and resolve incoming client faxes phone calls Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results Resolve and process Name Mismatches and provide proper notification to clients along with followup documentation for reporting purposes Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, addon tests, TNPs, reflex tests and custom panels. This will require the ability to research test ordering information Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution Other duties as assigned QUALIFICATIONS Required Work Experience: 3 years experience in Anatomic Path Support environment with a heavy emphasis on medical terminology and assistance with scheduling problem resolution. Other similar work in a medical capacity will be accepted considered Strong time management organization skills are a must Physical and Mental Requirements: The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently objects 11 to 25 pounds are lifted and carried occasionally. Ability to stand and work at the bench for long periods of time. Frequent walking andor standing. May be required to use a wide variety of manual tools and laboratory instruments and apparatuses all of whichdemand significant manual dexterity Knowledge: Functional knowledge of medical terminology Skills: PC skills, including working knowledge of MS Office Strong Data Entry skills Excellent clerical, organizational, phone and communication skills Strong problems solving skills EDUCATION High School Diploma or EquivalentRequired