Member Success Manager

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.

Our associates. . .

Have Purpose - we do work that matters for our partners, the community, and the healthcare industry.
Innovate with us to move healthcare forward.
Give back to the community with paid volunteer time off.

Think Boldly - we have big ideas and are empowered to "think like an owner."
Fit your role and do what you love.
Grow and develop along a career path designed by you.

Feel Connected - our favorite thing about our workday is each other.
Support one another - no one says, "That's not my job."
Celebrate with each other at beer:30, virtual events, and company gatherings.

Be Understood - we are each unique and want to live our best lives at work and home.
Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.
Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.

Who we want

• Are you highly motivated with project management abilities, critical thinking power, proven communication & relationship management skills, and a passion for client service?
• Do you have a track record of ownership with strong organizational & prioritization skills, ability to meet deadlines, and attention to detail, accuracy and follow-through?
• Are you interested in building an expertise in health system and hospital C-suite priorities and governance challenges and best practices?
• Are you a team player that possess the willingness to roll up your sleeves to support the team and clients?
• Does your attention to detail, accuracy and quality of work stand out amongst your peers?
• Do you seek work that has a purpose?

What you will do

The Member Success Manager (MSM) engages The Governance Institute members through delivery of membership benefits. They build relationships with members by understanding their board education priorities and needs, and matching TGI and NRC appropriate services and resources. Through regular member interaction, this role develops and implements ongoing member engagement plans. Proactive communication centered in application of membership elements is paramount to success in the role. The ideal candidate will be highly motivated with project management abilities, proven communication skills, quick to learn new concepts, the ability to work with internal cross functional teams, and a passion for client service.

What you need

• Bachelor's Degree or 4 years relevant experience
• 2-4 years of client service experience with proven ability to conduct 1:1 meetings as well as large group presentations, both live and virtual
• Healthcare industry experience and/or governance knowledge, preferred
• Excellent verbal, written and interpersonal communication skills required with a demonstrated interest in and aptitude for client service
• Ability to travel 10% of the time

Compensation

In the spirit of pay transparency, we are excited to share the base salary range for this position is $65,000 - $87,750. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page.

NRC Health is not currently hiring in DE, HI, LA, MA, NJ, RI, D.C. While this position may allow for a work from home environment, preferred candidates live in the Lincoln, Nebraska and surrounding areas.

Diversity, Equity, Inclusion & Belonging

At NRC Health, Diversity, Equity, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our DEI&B webpage and our Equal Employment Opportunity policy.

Have Purpose. Think Boldly. Feel Connected. Be Understood.