Endpoint Support Team Lead

This position is located on-site in the Boulder, CO/Gunbarrel divisional office.

This job posting is anticipated to remain open until January 10th, 2025.

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.

Minimum Requirements

• Bachelor's degree in information technology, Computer Science, or a related field or equivalent experience.
• At least five (5) years of experience in endpoint management, with a minimum of two (2) years in a leadership or team lead role.
• Proficiency in endpoint management tools and technologies (e.g., Endpoint Central, Okta, Knox Manage, etc.).
• United States citizenship required.
• Ability to receive client's approval to work on contract required.
• Must live in the US 3 of the last 5 years (military and study abroad included).
• Certifications in relevant endpoint management or security technologies (e.g., Microsoft Certified: Modern Desktop Administrator, etc.) preferred.
• Experience with mobile device management (MDM) solutions preferred.
• Familiarity with scripting and automation tools (e.g., PowerShell, Python, etc.) preferred.
• Knowledge of ITIL practices and methodologies preferred.
• Strong understanding of endpoint security principles and best practices.
• Experience with software distribution and patch management processes.
• Excellent problem-solving and analytical skills.
• Strong project management and organizational skills.
• Excellent verbal and written communication skills.
• Ability to work effectively in a team environment and collaborate with cross-functional teams.
• Strong focus on business outcomes and the ability to drive projects to completion.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions: Encountered on a regular basis as part of the work this job performs.

• Typical office environment.
• Requires on-call pager support after standard business hours 24 x 7 on a rotating basis.
• Ability to use hands to finger, handle or feel, ability to climb or balance, stoop, kneel, crawl or crouch, and reach with hands and arms to install and maintain computer-networking equipment.
• Close vision at 20 inches or less, ability to identify and distinguish colors to install and maintain computer-networking equipment.

Summary

The Endpoint Support Team Lead provides technical leadership to a team of computer support to ensure the effective deployment, configuration, and management of endpoint devices across the organization. Oversees endpoint configuration, security, software distribution, and lifecycle management while providing technical leadership and support.

Primary Duties and Responsibilities

• The Endpoint Support Team Lead mentors and leads a team of computer support, providing guidance and support to ensure high performance and professional development.
• Plans, coordinates, develops and executes endpoint device deployment, configuration, and management, including desktops, laptops, and mobile devices.
• The Endpoint Support Team Lead oversees the implementation and maintenance of endpoint security measures, ensuring compliance with company policies and industry standards.
• Manages software distribution and updates, ensuring all endpoint devices are equipped with the necessary applications and patches.
• The Endpoint Support Team Lead develops and maintains endpoint management policies and procedures, ensuring they align with organizational goals and security requirements.
• Collaborates with IT and security teams to integrate endpoint management company-wide.
• The Endpoint Support Team Lead monitors and analyzes endpoint performance and security metrics, identifying and addressing issues proactively.
• Leads incident response and troubleshooting efforts related to endpoint devices, ensuring timely resolution and minimal disruption to operations.
• The Endpoint Support Team Lead stays current with industry trends and emerging technologies in endpoint management and security and implement improvements as needed.
• Prepares and presents reports on endpoint management activities and performance to senior management.
• Performs other duties as assigned.