RSOC Project Coordinator

The University of Texas at Austin
flexible benefit account, sick time, tuition assistance, 403(b), retirement plan, employee discount, remote work
United States, Texas, Austin
101 East 27th Street (Show on map)
Dec 22, 2024
Job Posting Title: RSOC Project Coordinator ---- Hiring Department: Information Security Office ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue Until Aug 31, 2026 ---- Location: AUSTIN, TX ---- Job Details: General Notes The Information Security Office (ISO) assures the security of the university's Information Technology (IT) resources and the existence of a safe computing environment in which the university community can teach, learn, and conduct research. Additional information about ISO can be found here: https://security.utexas.edu/ As part of ISO, the University of Texas Regional Security Operations Center (UT RSOC) will be focused on delivering a variety of cybersecurity services to various non-profit and/or government funded entities throughout the state (e.g., ISDs, municipalities) to raise awareness, improve security posture and resilience, etc. for entities that otherwise might not have much to work with. The UT RSOC will also provide a fantastic new experiential learning space for students to both provide important cybersecurity services across the state and develop valuable, concentrated cybersecurity experience for their futures and serve as an anchor for an eventual applied cybersecurity degree program. This position is funded by a grant from the State of Texas. Continued funding beyond the term of the grant is expected but is not guaranteed beyond 8/31/2026. Your skills will make a difference. You'll be working for a university that is internationally recognized for our academic programs and research. Your work will contribute to operational excellence and enhance the student experience. If you're the type of person that wants to know your work has meaning and impact, you'll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to: Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) Voluntary Vision, Dental, Life, and Disability insurance options Generous paid vacation, sick time, and holidays Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) Flexible spending account options for medical and childcare expenses Robust free training access through LinkedIn Learning plus professional conference opportunities Tuition Assistance Expansive employee discount program including athletic tickets Free access to UT Austin's libraries and museums with staff ID card Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards . This position requires you to maintain Internet service and a mobile phone with voice and data plans to be used when required for work. Must be authorized to work in the United States on a full-time basis for any employer without sponsorship. Purpose The Project Coordinator for the UT RSOC builds partnerships with schools, nonprofits, and municipalities to expand RSOC's impact. They ensure partners benefit from services, organize outreach events, manage public relations, and promote education, fostering community engagement and statewide cybersecurity awareness. Responsibilities Customer Success and Engagement. Serve as the primary contact for RSOC partner organizations, ensuring smooth onboarding and effective use of services. Develop strategies to measure and communicate service impact, gather feedback for improvement, and pursue market opportunities. Foster stakeholder relationships and align efforts with organizational needs and best practices. Outreach, Partnerships, and Market Expansion. Identify and build relationships with nonprofits, government-funded organizations, and educational institutions across Texas to promote RSOC services. Create impactful content, coordinate efforts with Texas-based RSOCs, and organize outreach events to engage communities. Seek partnerships and market opportunities aligned with RSOC's mission. Community Engagement and K-12 Initiatives. Conduct research to identify growth opportunities and trends, leading initiatives to engage K-12 schools and promote cybersecurity education. Collaborate with RSOC student employees to deliver workshops and events like Cybersecurity Days or hackathons, inspiring students and creating educational materials for community outreach. Onboarding and Support. Create and manage a thorough onboarding process for new partners to ensure smooth integration with RSOC services. Coordinate tailored training and support resources to help partners effectively use RSOC tools. Provide ongoing guidance to address challenges and enhance their security posture for long-term success. Collaboration and Reporting. Collaborate with the RSOC Manager, engineers, and staff to align outreach efforts with operational goals. Generate detailed reports on outreach activities, customer success metrics, and the impact of RSOC services. Present results to the RSOC Manager and stakeholders, ensuring all efforts support strategic objectives and drive continuous improvement. Other related functions as assigned. Required Qualifications U.S. Citizen, resident, or officially recognized asylee - Applicant selected will be subject to government security investigation and must meet eligibility requirements for access to classified information at the level appropriate to the project requirements of the position. Minimum of 3 years of experience in outreach, community engagement, or customer success, preferably within technology, educational settings, or similar fields, with a proven ability to foster positive community relationships and ensure stakeholder value. Strong understanding of technical concepts, with demonstrated ability to effectively communicate complex information to non-technical audiences across various community and organizational settings. Exceptional communication, interpersonal, and relationship-building skills, capable of engaging a diverse range of stakeholders, from educational institutions and public sector organizations to local communities. Experience in organizing and leading community initiatives or youth-focused outreach programs, with a focus on promoting awareness and education. Proven organizational and project management skills, with the ability to manage multiple initiatives, meet deadlines, and work collaboratively within a team. Proficiency in data collection and analysis, including experience with CRM systems, institutional databases, or data analysis tools to track outreach effectiveness and optimize engagement strategies. Relevant education and experience may be substituted as appropriate. Preferred Qualifications Previous experience in a role focused on customer success and community engagement, ensuring that organizations derive measurable value from provided services through effective onboarding, support, and relationship-building. Experience in public relations and marketing, including developing and distributing outreach materials, press releases, and social media content to promote cybersecurity awareness and RSOC services. Proven ability to organize and lead outreach events, workshops, or educational programs, particularly those aimed at K-12 students, local communities, or other Texas organizations, to enhance cybersecurity awareness and inspire future careers in cybersecurity. Strong data collection and analytical skills, with experience using institutional databases, CRM systems, or data analysis tools to measure and report on outreach effectiveness, engagement metrics, and impact. Salary Range $90,000 + depending on qualifications Working Conditions May work around standard office conditions Repetitive use of a keyboard at a workstation Use of manual dexterity May work around electrical and mechanical hazards Climbing stairs Lifting and moving This is a hybrid remote/in-office position. The majority of time will need to be spent on campus to interact with student employees serving the UT Regional Security Operations Center (UT RSOC), but remote work is allowable as is reasonable or suitable to the work being performed. Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. This position has the option to elect the Optional Retirement Program (ORP) instead of TRS, subject to the position being 40 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. ---- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. ---- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English) [PDF] E-Verify Poster (Spanish) [PDF] Right To Work Poster (English) [PDF] Right To Work Poster (Spanish) [PDF] ---- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.