Director of Rooms, Statler Hotel

About the College, School, or Department

The SC Johnson College of Business unites the strengths of three top-ranked business schools: the Nolan School of Hotel Administration, the Charles H. Dyson School of Applied Economics and Management, and the Samuel Curtis Johnson Graduate School of Management. Together, these schools offer a collaborative and comprehensive business education, emphasizing sustainability, ethics, and excellence. The college is dedicated to advancing knowledge, fostering innovation, and preparing students to become leaders who will make a positive impact on the world.

About the Office or Unit

As part of the Nolan School of Hotel Administration, The Statler Hotel is dedicated to delivering unparalleled guest service and operational excellence. Statler Hotel employees proudly lead the premiere collegiate lifestyle hotel, welcoming the world to the cherished gathering place for those who love Cornell University. The Statler Hotel also serves as a "learning laboratory" for Cornell students to gain practical hotel operational experience and hone their hospitality skills.

The Opportunity

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

In this role, the Director of Rooms will work closely with the General Manager to administer the Statler Hotel's vision, mission, and goals. Key responsibilities include overseeing room operations, ensuring guest satisfaction, managing budgets, and leading a team of dedicated hospitality professionals. The Director of Rooms will emphasize diversity, equity, and inclusion (DEI) in every aspect of their work, collaborating with the General Manager to lead and mentor the team, ensuring effective training, consistent practices, and compliance with Cornell policies. Additionally, the Director of Rooms will assess and implement strategies to align with the Statler Hotel's priorities, advancing our steadfast pursuit of industry-leading hospitality.

The Director of Rooms plays a pivotal role in our operations, driving excellence and making a meaningful impact within our organization. This position is essential for creating a thriving workplace where every employee can succeed and contribute to the Statler Hotel's mission. You will be of service to our employees and guests, humbly contributing leadership skills and operational talents to improve our Cornell and global communities through premier hospitality.

As the Director of Rooms, you will be a proactive and adaptable professional committed to driving initiatives that align with organizational goals. You will leverage your expertise to serve as a trusted partner to the General Manager, focusing on team collaboration, training, and operational excellence.

Success Factors

To thrive as the Director of Rooms at the Statler Hotel, you'll embody a proactive, solutions-oriented mindset and bring a deep understanding of room operations. As a trusted partner to the General Manager, you'll be available, responsive, and highly communicative, demonstrating respect, empathy, and professionalism at all times. Success in this role requires not only operational expertise but also strong business acumen, as you'll work closely with diverse units and tackle complex projects that align with the Statler Hotel's organizational goals.

Key qualities include:

• Adaptability & Initiative: You'll need to think critically and act quickly, showing agility in an ever-evolving environment. Taking initiative to propose solutions and making informed decisions without needing constant guidance will be essential.

• Living a Life of Service: A strong orientation towards service, treating everyone with dignity and respect, and modeling these behaviors will set you apart. You will be of service to our employees and guests, humbly contributing leadership skills and operational talents to improve our Cornell and global communities through premier hospitality.

• Collaboration & Partnership: You'll act as a right hand and thought partner to the General Manager, building solid relationships and navigating university channels effectively to support initiatives. Being a reliable, autonomous partner who can "run with" assignments is crucial.

• Pursue Learning: To truly succeed, you must seek and share knowledge, nurturing personal and professional growth for all. Inspiring yourself and others to lead innovative hospitality delivery.

• Drive for Excellence: The team strives for "knocking projects out of the park." You'll be expected to tackle challenges, contribute innovative ideas, and embrace opportunities to improve processes.

What We Need

A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.

• 3-5 years of progressive experience in hotel operations, or an equivalent combination of education and experience.

• Comprehensive experience in managing room operations, including guest relations, performance management, budgeting, and operational management.

• Proven track record in fast-paced, high-volume environments, demonstrating adaptability and resilience.

• Strong interpersonal skills with the ability to build and maintain relationships across diverse audiences.

• Outstanding written and verbal communication skills, with a positive and professional demeanor.

• Proven ability to deliver outstanding customer service and a commitment to ethical workplace practices.

• Proficiency in analyzing operational data to inform strategic decisions, with experience in metrics development and reporting.

• Solid project management skills, with a proactive, solution-oriented approach to executing initiatives.

Rewards and Benefits

• This position is eligible for a hybrid work arrangement. Employees typically perform this role remotely 1 day per week and on-campus 4 days per week, after the initial onboarding period determined by your supervisor. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.

• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.

• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.

• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

No Visa Sponsorship is available for this position.