Field Technician Manager

Konica Minolta currently has an exciting opportunity for a Field Technician Manager!

• Responsible for the management for specified service area
• Ensures generation of revenue and profit consistent with assigned objectives, guidelines and pricing policies
• Maintains efficient workflow by holding direct reports accountable for the quality and efficiency of their work
• Provide next level customer support and problem resolution
• Facilities resolution of issues concerning pricing, installation and performance of equipment by interacting and communication with the sales and administrative departments
• Reviews timeliness, accuracy and completeness of technicians' invoices and car expense reports and timecards
• Ensures appropriate staffing
• Ensures adequate inventory of supplies and machine parts

• 3-5 years related work experience as a Technical Manager, preferably in the managed print services or digital solutions industry.
• Certified in A+, network+ or equivalent training required

• Understanding of Workflow, Security, Cost Accounting and MPS solutions
• Outstanding customer relation skills
• Working knowledge of computer systems such as Microsoft, Apple and common network problems
• Must have experience updating, maintaining and analyzing spreadsheets
• Must have reliable transportation and a valid driver's license
• Position requires use of personal car which is eligible for vehicle maintenance compensation program
• Must be able to travel locally on a daily basis to various customer sites
• Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).
• Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results
• Must work well with customers and exhibit professional appearance and demeanor at all times

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.