Sr Director, Case Management - Media, PA

Since 1852, Elwyn has helped people with autism, intellectual, developmental, and behavioral challenges lead meaningful lives. As an internationally recognized nonprofit human services organization, we have always been on the forefront of innovation.

Please join us to make a difference in the life quality of children, teens and adults with autism, intellectual and developmental disabilities, and related behavioral health challenges - and feel the resulting pride that will enrich your own life.

• Generous Paid Time Off
  
• Comprehensive Medical/Dental/Vision Benefit Packages
  
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
  
• Tuition Reimbursement
  
• Career Advancement Opportunities and Growth
  
• Flexible Schedules
  
• Retirement Savings Plan

Join the Elwyn Team - Under the direction of the Executive Director, the Senior Director of Case Management oversees the development and programming across designated IDD department programs and provides support and supervision to all assigned Directors of Case Management, Program Specialists (PS) and Qualified Intellectual Disabilities Professional (QIDP) who are primary advocates for individuals supported and a part of the leadership team. The Senior Director of Case Management is also responsible for the development and implementation of policies and procedures, and oversight of service provision under applicable regulations.

DUTIES AND RESPONSIBILITIES:

• With support from the Quality Improvement Department, Senior Directors of Operations and Directors of Case Management, ensure the training of PSs and QIDPs on the role of primary advocate for individuals supported; interdisciplinary team meetings, comprehensive functional assessments, development and implementation of the Individual Supports Plan (ISP) with specific training objectives, interventions toward increased independence, continuous review and revision of goals; and implementation of the individual transition planning with the integration of the medical care plan into the ISP
• Monitor and supervise the Directors of Case management to ensure that the PS and QIDP work implementation throughout all IDD programs includes on-going survey readiness, and development of plans of correction including but not limited to survey reports and incident management for programmatic areas, including individual-specific incidents
• Oversee the timely training of all personnel implementing ISPs
• Develop and implement a comprehensive case management plan across CRS and ICF.
• Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline and termination
• Ensure PSs and QIDPs are using and updating the electronic health record (EHR); where applicable.
• Ensure required staffing and efficient scheduling of PSs and QIDPs for all assigned areas, along with accurate accounting of staff time and processing of payroll
• Interpret agency and program philosophy and establish standards of excellence for assigned program staff
• Develop and implement systems for ensuring programmatic compliance in assigned areas including but not limited to CRS and ICF programs
• Participate in Supports for Living (SFL) Quality Improvement Department activities, including implementing Office of Developmental Programs' (ODP) and Department of Health's (DOH) quality assurance/quality improvement requirements in assigned areas
• Perform on-call duties off hours as assigned, providing guidance and support to managers and staff per established on-call and operational policies and protocols
• Continuously improve operations through actions including but not limited to encouragement and utilization of feedback from individuals supported, staff, families, peers and other stakeholders, response to audit results, implementation of established best practices in program planning, and identification and prevention of potential problems
• Share information and lessons learned toward continuous improvement with peers and administration for the benefit of all programs
• Create and foster a positive workplace culture of support, encouragement, and growth by creating shared vision and clearly communicating that vision, by having open and transparent communication, by recognizing the accomplishments of those they lead, and by being aware of the training and development needs and aspirations of those they lead
• Provide leadership assistance across various programs as needed
• In conjunction Directors of Case Management and Senior Directors of Operations, notify staff, as applicable, of any new policies and procedures in a timely manner
• Plan, facilitate, lead, and actively participate in program/administrative meetings, staff meetings, and meetings with all other departments across the organization as needed
• Perform cardiopulmonary resuscitation (CPR), and crisis intervention using agency-trained protocols
• Perform other duties as assigned

QUALIFICATIONS, EDUCATION AND EXPERIENCE:

• At least three years of experience working directly with persons with intellectual disabilities or other developmental disabilities AND is either a human services professional possessing at least a master's degree in a human services field, including but not limited to sociology, special education, rehabilitation counseling, psychology, all professional disciplines (e.g., Occupational Therapist, Physical Therapist, physical therapy assistant, speech-language pathologist, audiologist), academic disciplines associated with the study of human behavior (e.g., speech communication, gerontology), human skill development (e.g., counseling, human development), humans and their cultural behavior (e.g. anthropology) or study of human condition such as literature, the arts OR a physician and surgeon, or a osteopathy physician and surgeon, a registered nurse
• Licensed Social Worker (LSW) or Licensed Clinical Social Worker (LCSW) preferred
• Three (3) years of experience as Case Manager
• Five (5) years of supervisory experience
• Three (3) or more years of experience with 6100/6400/6600 or regulations required: additional experience with Department of Human Services
• Demonstrated ability to work effectively as part of a team
• Leadership experience in process improvement preferred
• Strong organizational skills
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
• Demonstrated strong attention to detail
• Demonstrated strong time management and organizational skills
• Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
• Must be able to perform CPR and crisis intervention using agency-trained protocols
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
• Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
• Must have current, valid driver's license in state of residence, two (2) years driving experience in the United States, and acceptable driving record